Rhonda L. McDonald
Jesup
Summary
Results-oriented leader with over 20 years in human resources and operations, excelling in team supervision and process efficiency. Proven ability to communicate effectively across diverse audiences, driving organizational growth and quality service delivery.
Overview
28
28
years of professional experience
Work History
Operations Supervisor
CORPS LOGISTICS (BLUE BIKE)
Columbia
10.2018 - 09.2019
- Led a team of 10-12 customer service representatives in all aspects of daily operations, including reporting metrics, resolving problems, monitoring call quality, training new hires, managing work schedules, coaching, employee performance
- Effectively oversaw the relocation and expansion of the customer service center from Maryland to South Carolina within 48 hours with minimal downtime.
- Coordinated operations and tracked logistics for customer service across continental United States, covering North Carolina, Utah, Maryland, California, Massachusetts, Virginia, and South Carolina.
- Managed 6 logistical operating systems providing secondary transportation for people across United States in partnership with organizations including Bewegen Bike Share Program and Blue Cross Blue Shield.
- Evaluated and reported supply shortages, software trouble tickets, and unusual activities affecting logistical equipment or operations; monitored risk analysis to develop and implement appropriate countermeasures.
Senior Operations Manager (U.S. Army Operation Sergeant)
FORT JACKSON (U.S. ARMY)
Columbia
05.2015 - 08.2018
- Supervised and maintained inspection program, achieving exemplary ratings in safety, training data tracking, equipment maintenance, and compliance training; devised review strategy for 40 inspection areas, resulting in zero incidents and a safe work environment.
- Supervised the processing and training of over 1100 personnel in training and 100 employees enforcing Standard Operating Procedures in the organization.
- Supervised 40 team members in 150+ operational missions; identified vulnerabilities and overcame shortfalls with specialized training success confirmed with a U.S. Army medal.
- Implemented safety training and traffic safety instructional courses in partnership with the local law enforcement, fire department and installation which bolstered improvements in safety culture across personnel group inspecting worksites, practices and gear for compliance with established safety standards.
- Streamlined scheduling processes using software to enhance task management and optimize time management across the organization.
- Coordinated weekly planning meetings to align organizational calendar, training schedules, and personnel needs, assessing training gaps to enhance organizational efficiency.
- Conducted annual physical inventories for each company to identify lost, damaged, and obsolete equipment.
Senior Human Resources Manager
CAMP HUMPHREYS
04.2014 - 05.2015
- Recognized by the Installation Commander for spearheading the implementation of an HR database used for tracking all incoming and outgoing personnel and their records, tracking the timeliness of more than 1100 employee evaluations and awards. This efficiency resulted in an Increased annual reporting accuracy of 30% to 97% accuracy in less than three months.
- Supervised all administrative actions: Evaluations, Finance, Promotions, Personnel Actions, Postal Operations, Command Briefings, and Filing Procedures servicing over 4,000 personnel throughout the Korean peninsula.
- Advised managers on organizational policy matters including equal employment opportunity and sexual harassment.
- Enhanced organizational efficiency by implementing educational workshops focused on teamwork, work-life balance, and professional development, fostering personal networks and participation in professional societies.
- Developed and executed training and staff development programs through effective methods such as classroom training, demonstrations, on-the-job training, meetings, and workshops.
- Mentored and facilitated communication skills training for 400+ military members, ensuring compliance with training standards through tailored approaches that addressed individual learning needs.
- Mentored new associates into the most diverse and challenging environment. Utilized face to face counseling and direct coaching, which was an essential factor to 100% of employees returning from an Iraq and Afghanistan combat deployment.
- Coached, trained, and mentored 150+ West Point cadets and 60 employees in the fundamentals of first aid.
Human Resources, Postal Operations and Operations Supervisor (U.S. Army Soldier)
U.S. ARMY
04.1991 - 03.2014
- Executed security audits identifying vulnerabilities, enhancing physical security and asset protection.
- Conducted assessments for designing tailored security systems, improving overall organizational safety.
- Performed risk analyses to develop effective countermeasures against identified threats.
- Monitored activities impacting emergency likelihood and response efforts.
- Proposed updates to emergency response procedures based on regulatory and technological changes.
- Recorded earned value metrics to generate comprehensive progress reports for stakeholders.
- Collected and prepared scheduling data using software for efficient task management.
- Developed robust security policies that strengthened protection of assets and personnel.
Education
BBA - Business Management
Strayer University
Columbia, SC07-2026
Bachelor of Science - Applied Management
Strayer University
Columbia, SCTraining -
Training Concepts
Columbia, SCSkills
- Project Planning
- Project Scheduling
- Project Lifecycle Management
- Budget Management
- Timeline Management
- Resource Management
- Operational Monitoring
- Personnel and Human Resources
- Staffing Expertise
- Change Management and Change management Experience
- Education and Training
- Consulting
- Agile Project Management
- Administration and Management
- Data Analysis
- Critical Thinking
- Complex Problem Solving
- Judgment and Decision Making
- Problem Sensitivity
- Active Listening
- Time Management
- Superior Scheduling
- Negotiation Abilities
- Team Leadership
- Customer Engagement
- Presentation Development
- Word
- Office Productivity
- Professional Networking
- Security Operations
- Top Secret Security Clearance
- Works Exceptionally Under Pressure
- Awarded Training Initiatives
- Agile Project Management
- Project Lifecycle Management
- Awarded Training Initiatives
Additional Knowledge Skills Abilities
- Administration and Management
- Personnel and Human Resources
- Change Management and Organizational Change Experience
- Education and Training
- Active Listening
- Management of Personnel Resources
- Critical Thinking; Works Exceptionally Under Pressure
- Judgment and Decision Making
- Complex Problem Solving; Problem Sensitivity
- Deductive and Inductive Reasoning
- Fluency of Ideas and Originality
- Create Project Plans, deliverables, budgets & timelines
- Hiring and staffing experience for large-scale and multi-site organizations
- Superior Scheduling and Negotiation Abilities
- Time Management
- Top Secret Security Clearance
- Sexual Assault Response Coordination Training
- Consulting and Organizational Change
- Antiterrorism and Force Protection; Monitoring, Physical Security & Access Control
- Information Technology Trouble-Shooting (Microsoft Excel, Powerpoint, Word)
- Experience leading virtual teams
- Extensive experience with client-facing organizations
- Microsoft Office Suite; MS Project
- Society for Human Resources Management (SHRM) member
- Experience and understanding of Agile and Traditional Waterfall Methodologies
- Specialized training success confirmed with a U.S. Army medal.
Affiliations
- Volunteer, Harvest Hope Food Bank Columbia, SC (2020-2021)
- Women’s Auxiliary Leader - St. John First Holiness Church (2025-Present)
Timeline
Operations Supervisor
CORPS LOGISTICS (BLUE BIKE)
10.2018 - 09.2019
Senior Operations Manager (U.S. Army Operation Sergeant)
FORT JACKSON (U.S. ARMY)
05.2015 - 08.2018
Senior Human Resources Manager
CAMP HUMPHREYS
04.2014 - 05.2015
Human Resources, Postal Operations and Operations Supervisor (U.S. Army Soldier)
U.S. ARMY
04.1991 - 03.2014
BBA - Business Management
Strayer University
Bachelor of Science - Applied Management
Strayer University
Training -
Training Concepts