Rhonda Muhammad
Valdosta
Summary
Hardworking and dependable job candidate with strong organizational skills eager to secure a full-time position. Ready to help team achieve company goals and successfully meet the needs of the business.
Overview
23
23
years of professional experience
Work History
Pro Lumber and Customer Service Cashier
Lowe's
09.2023 - 04.2024
- Enhance customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamline the checkout process for faster service and improved customer experience.
- Maintain a clean and organized workspace, promoting a welcoming environment for customers.
- Process returns and exchanges with accuracy, adhering to store policies while prioritizing customer satisfaction.
Technical Support Expert
Verizon
01.2009 - 08.2018
- Achieve monthly targets consistently by implementing effective sales and customer service strategies by maintaining a high level of product knowledge.
- Analyzed account information; identify and communicate necessary sales resolutions.
- Managing escalated customer concerns, ensuring negotiated outcomes and deadlines were adhered to.
- Improved device and network productivity; educated customer of updates from carrier and manufacturer forums.
Sales Associate
Polo Ralph Lauren
07.2005 - 12.2007
- Increased sales revenue by building rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Agent
DirecTV
08.2001 - 01.2005
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Education
Bachelor of Science - Liberal Studies, Business Admin
Limestone University
05.2024
Associate of Science - General Studies
Georgia Military College
05.2004
Skills
- Verbal Communication
- Team Building
- Flexible and Adaptable
- Analytical Thinking
- Critical Thinking
Timeline
Pro Lumber and Customer Service Cashier
Lowe's
09.2023 - 04.2024
Technical Support Expert
Verizon
01.2009 - 08.2018
Sales Associate
Polo Ralph Lauren
07.2005 - 12.2007
Sales Agent
DirecTV
08.2001 - 01.2005
Associate of Science - General Studies
Georgia Military College
Bachelor of Science - Liberal Studies, Business Admin
Limestone University
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