Summary
Overview
Work History
Education
Skills
Timeline
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Ricardo Bartolo

Stone Mountain

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Waiter

Saints+Council
01.2023 - Current
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.

Waiter

Terra Terroir
10.2021 - 01.2023
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.

Assistant General Manager

Rosatis Pizza And Sports Pub
09.2017 - 10.2021
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Associate of Science - Computer Science

Georgia State University
Atlanta, GA
05.2025

Skills

  • Dining Room Cleaning and Upkeep
  • Transactions and Cash Handling
  • Waiting Tables
  • Safety and Sanitation
  • Order Accuracy
  • Dietary Knowledge
  • Adaptable and Flexible
  • Customer Service and Rapport

Timeline

Waiter

Saints+Council
01.2023 - Current

Waiter

Terra Terroir
10.2021 - 01.2023

Assistant General Manager

Rosatis Pizza And Sports Pub
09.2017 - 10.2021

Associate of Science - Computer Science

Georgia State University

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Ricardo Bartolo