Ricardo Gonzalez
Dacula
Summary
Results driven sell associate, project manager,restoration and construction professional with over 15 years of experience managing residential and commercial projects. Extensive experience collaborating with major restoration companies including SERVPRO, GCM Restoration, and Property Medics. Proven ability to oversee complex restoration projects from damage assessment through final reconstruction while coordinating crews, subcontractors, and homeowners.
Highly skilled in project scheduling, moisture detection, demolition, reconstruction, and insurance scope interpretation using industry standard software. Known for strong leadership, problem solving under pressure, and delivering projects on time while maintaining high customer satisfaction. Well verse in the following Restoration Technology & Software
- Xactimate
- Matterport
- CompanyCam
- RFMS
- Cyncly
- Moisture Meters
- Infrared Thermal Imaging Cameras
- Structural Demolition Tools
- Jobsite Documentation Systems
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Associate
Expert Flooring LLC
Suwanee, GA
01.2012 - Current
- Improved customer experiences by providing expert product knowledge and personalized service.
- Trained new staff on sales techniques and company policies to ensure high performance standards.
- Analyzed customer feedback to identify trends and implement improvements in service delivery.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to effectively build rapport and lasting relationships.
Project Manager
Expert Flooring LLC
Suwanee, GA
01.2012 - Current
- Led cross-functional teams to deliver flooring projects on time and within budget.
- Developed project plans, timelines, and resource allocations for multiple concurrent projects.
- Implemented process improvements that enhanced workflow efficiency and reduced project delays.
- Established strong relationships with clients to ensure satisfaction and repeat business opportunities.
- Managed residential and commercial restoration and flooring projects from inspection through final completion.
- Coordinated directly with restoration companies including SERVPRO, GCM Restoration, and Property Medics on water damage repair projects.
- Conducted demolition and removal of water-damaged materials including hardwood flooring, laminate, carpet, drywall, trim, and baseboards.
- Utilized moisture meters and infrared cameras to identify moisture intrusion and affected building materials.
- Managed crews, subcontractors, and jobsite operations to ensure projects stayed on schedule and within scope.
- Reviewed and interpreted insurance estimates using Xactimate to ensure proper scope execution.
- Maintained detailed project documentation using Matterport and CompanyCam.
- Coordinated with homeowners to explain scope of work, timelines, and project expectations.
- Successfully completed hundreds of residential restoration and flooring projects with high customer satisfaction.
Education
West Hall High Scool
Flowery Branch, GA05-2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Exceptional customer service
- Extensive experience working inside active mitigation and restoration projects
- Experience repairing and replacing subfloors, drywall, trim, and flooring systems after water damage
- Strong understanding of restoration workflows and insurance-based repair processes
- Crew Leadership & Field Supervision
- Insurance Scope Review & Cost Control
- Project Scheduling & Workflow Coordination
- Structural Demolition & Reconstruction
Certification
IRI Certified
. Water
. Mold
. Fire
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Expert Flooring LLC
01.2012 - Current
Project Manager
Expert Flooring LLC
01.2012 - Current
West Hall High Scool