Ricardo Green
Columbus
Summary
Driven and customer-focused professional with a proven track record of meeting and exceeding expectations in fast-paced retail and telecommunications environments. Highly skilled at conflict resolution, troubleshooting complex issues, and rapport-building with clients, customers, and colleagues. Eager to leverage strong customer-facing background and problem-solving skills to excel as a Collections Representative.
Overview
9
9
years of professional experience
Work History
Operations Manager
Vape Empire
10.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Financial Manager
Vape Nexus
06.2021 - 09.2024
- Increased financial efficiency by streamlining budget processes and implementing cost-saving measures.
- Negotiated advantageous contract terms with suppliers, resulting in significant cost savings without sacrificing quality or delivery times.
- Generated revenue and reduced costs by recommending innovative alternatives.
- Analyzed budgets, financial reports, and projections for accurate reporting of financial standing.
General Manager
Vape Loft
08.2019 - 05.2021
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer loyalty.
Deputy Court Clerk II
Columbus Consolidated Government
07.2018 - 10.2019
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Drafted professional court correspondence to facilitate legal proceedings.
- Facilitated timely communication between parties by distributing legal notices, subpoenas, and other pertinent documentation as required.
- Assisted judges with courtroom procedures, enabling smooth hearings and trials.
Criminal Records Technician
Columbus Consolidated Government
01.2016 - 07.2018
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Contacted document requestors and obtained additional information required to process document requests.`
- Received and categorized incoming criminal and civil information requests to begin document processing sequence.
- Logged Freedom of Information Act (FOIA) requests and verified eligibility of documents for release to requestors.
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
Education
Bachelor of Science - Information Technology
University of Georgia
GA12-2015
Skills
- Team leadership
- Operations management
- Customer service
- Decision-making
- Interpersonal communication
- Client relationships
- Data management
- Negotiation
- Financial management
Languages
English
Native or Bilingual
Timeline
Operations Manager
Vape Empire
10.2024 - Current
Financial Manager
Vape Nexus
06.2021 - 09.2024
General Manager
Vape Loft
08.2019 - 05.2021
Deputy Court Clerk II
Columbus Consolidated Government
07.2018 - 10.2019
Criminal Records Technician
Columbus Consolidated Government
01.2016 - 07.2018
Bachelor of Science - Information Technology
University of Georgia
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