RICARDO SEPULVEDA
Stone Mountain
Summary
Dynamic and results-focused HVAC professional with over 5 years of experience in operations management, HVAC installation, and sales leadership. Proven sales leader with a 75% conversion rate and strong logistical expertise. Adept at optimizing operations, enhancing field productivity, and exceeding client expectations. Bilingual (English & Spanish) communicator seeking to elevate operational excellence and sales growth in an HVAC Operations Manager or Sales Lead role.
Overview
8
8
years of professional experience
Work History
Operations & Logistics Manager
Reliable Heating & Air
09.2024 - Current
- Directed scheduling and dispatch for 30+ HVAC crews, achieving 100% on-time delivery across 50+ jobs weekly.
- Reduced equipment shortages by 20% through inventory optimization and supplier coordination.
- Cut delivery delays by 15% via streamlined logistics.
- Increased field productivity by 25% through KPI tracking and process improvements.
- Oversaw project planning, stakeholder communication, and issue resolution.
- Maintained relationships with key stakeholders like customers, suppliers, distributors.
- Maintained high standards of internal and external customer service.
HVAC Installer
Reliable Heating & Air
04.2022 - 08.2024
- Completed 75+ HVAC installations with full code and safety compliance.
- Calculated load requirements to determine correct size of equipment needed for each application.
- Provided customers with information regarding product warranties and operating instructions after completion of service calls.
- Participated in team meetings with other members of the organization in order to discuss upcoming projects or areas needing improvement.
- Maintained a 98% customer satisfaction rate.
- Documented installations for smooth warranty and service follow-up.
- Supported client needs assessments and upsell opportunities.
Subcontractor – HVAC Sales & Installation
Coleman’s Heating & Cooling
03.2020 - 04.2022
- Closed 75% of 30+ HVAC sales quotes with personalized consultations.
- Managed full-cycle installations, completing 95% ahead of schedule.
- Boosted repeat business by 30% through excellent service and referrals.
- Communicated effectively in English and Spanish to expand clientele.
- Followed safety protocols to avoid job site accidents and damage to property.
- Reviewed and analyzed project plans and blueprints to estimate time, cost, materials, and labor required.
- Promoted high level of customer service to maintain client satisfaction.
Floor Manager
Neighborhood Walmart
08.2019 - 03.2020
- Supervised 15+ associates; increased performance by 10%.
- Provided training and guidance to new employees regarding store policies and procedures.
- Handled closing procedures and customer escalations, boosting satisfaction by 12%.
- Aligned teams to meet retail sales goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Manager
Sam’s Club
07.2018 - 08.2019
- Led 20 front-end associates; improved checkout efficiency by 15%.
- Increased Plus Memberships by 18% and credit card enrollments by 22%.
- Maintained customer satisfaction scores over 90%.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Monitored staff performance to ensure adherence to customer service standards.
Customer Service Associate
Sam’s Club
06.2017 - 07.2018
- Ranked #1 in Plus Membership and credit card signups.
- Provided flexible support across multiple departments.
- Answered phone calls from customers promptly and courteously.
- Greeted customers and identified their needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Education
High School Diploma -
Discovery High School
Lawrenceville, GA05.2017
Skills
- Project Management
- Team Supervision
- Logistics Optimization
- KPI Tracking
- HVAC Sales
- Client Consultation
- Upselling
- Relationship Building
- HVAC Installation
- Diagnostics
- Safety & Code Compliance
- Microsoft Word
- Excel
- Spreadsheets
- Bilingual – English & Spanish
- Persuasive Negotiation
- Customer Service Excellence
- Problem solving
- Client relationship management
Achievements
- #1 in Plus Membership and Credit Card Signups at Sam’s Club (2017–2018)
- 30% growth in repeat business as a subcontractor (2020–2022)
Timeline
Operations & Logistics Manager
Reliable Heating & Air
09.2024 - Current
HVAC Installer
Reliable Heating & Air
04.2022 - 08.2024
Subcontractor – HVAC Sales & Installation
Coleman’s Heating & Cooling
03.2020 - 04.2022
Floor Manager
Neighborhood Walmart
08.2019 - 03.2020
Customer Service Manager
Sam’s Club
07.2018 - 08.2019
Customer Service Associate
Sam’s Club
06.2017 - 07.2018
High School Diploma -
Discovery High School