RICHARD DALEY
Cumming
Summary
Professional with extensive experience in operations management and staff supervision, aiming to leverage skills in a challenging role within the service industry. Achievements include developing policies that improved organizational performance and implementing training programs that enhanced team capabilities. Strong background in budgeting, problem-solving, and customer service, complemented by proficiency in various software tools for effective communication and data management. Committed to fostering community relationships while ensuring compliance with regulatory standards.
Overview
17
17
years of professional experience
Work History
Owner/Business Operations Manager
5 Star Junk Removal
Cumming
01.2016 - Current
- Oversaw budgeting and financial management.
- Developed policies and procedures for the organization.
- Monitored performance of personnel against goals set forth by the company.
- Founded and scaled a serviced-oriented business with a focus on community, safety, and customer care.
- Hired, trained, and supervised staff; implemented operational systems to improve service delivery.
- Led outreach efforts that support underserved communities, including cleanups for hoarding and eviction situations.
- Maintained compliance with local health, safety and environmental standards.
Medication Specialist (MS) and Team Leader
Pathways behavioral Health Center
Jefferson City
09.2011 - 01.2016
- Administration of pharmaceuticals to the consumers.
- Provide a round-the-clock therapeutic environment for the consumers.
- Provide financial assistance and monitor consumer spending
- Conduct daily and weekly goals for the consumers.
- Assist consumers dealing with behavioral and emotional challenges.
- Facilitate life skills development, supported case management, and coordinated with social workers.
- Conducted intake assessments and maintained accurate documentation for care plan.
Certified Nursing Assistant
Villa Marie Stone Bridge Senior Living
Jefferson City
07.2008 - 04.2014
- Responded quickly to emergency situations involving sudden illness or injury.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Documented patient progress and reported changes in condition.
- Worked closely with interdisciplinary teams to ensure patient well-being and safety.
Sales Representative and Team Leader
Kirby Vacuum
Jefferson City
07.2008 - 08.2011
- Worked door to door advertising and demonstrating the company’s products.
- Demonstrate the functions of the equipment to consumers.
- Provide reassurance to the consumers regarding the advertised product.
- Provide supervision to and coordination of sales teams.
Education
Masters of Sociology - Criminal Justice
Lincoln University
Jefferson City, MO05.2014
Bachelor of Liberal Studies - Criminal Justice, Education, Physical Education
Lincoln University
Jefferson City, MO12.2010
Diploma in Physical Education - Teaching
G.C Foster College
St Catherine, Jamaica W.I12.2007
Skills
- Microsoft Excel
- Microsoft words
- Word Processing
- Spreadsheets
- Electronic Presentation
- Web Site Design
- Scheduling
- Budgeting
- Group Leader
- Problem Solver
- Organizing
- Excellent Written & Verbal Skills
- Strategic & Effective
- Operation Management
- Staff training
- Customer service
- Problem solving
- Consulting
- Sales management
- Marketing
- Social media control
- Staff hiring
- Time management
- Business management
- Verbal and written communication
- Operations management
- Staff management
Leadership Community Activities
- Public Relations Officer, Lincoln University ISA (International Student Association), 01/12, 12/12
- Rebuild houses in affected communities, Lincoln University Wesleyan Foundation, 02/08, 03/08
- Track & Field Team Captain, G.C Foster College, 09/05, 04/07
- Track & Field Team Captain, Lincoln University, 01/08, 05/10
- Residence Hall Coordinator, Lincoln University, 01/09, 05/10
- Volunteered teaching, Jefferson City High School, 09/10, 12/10
Timeline
Owner/Business Operations Manager
5 Star Junk Removal
01.2016 - Current
Medication Specialist (MS) and Team Leader
Pathways behavioral Health Center
09.2011 - 01.2016
Certified Nursing Assistant
Villa Marie Stone Bridge Senior Living
07.2008 - 04.2014
Sales Representative and Team Leader
Kirby Vacuum
07.2008 - 08.2011
Masters of Sociology - Criminal Justice
Lincoln University
Bachelor of Liberal Studies - Criminal Justice, Education, Physical Education
Lincoln University
Diploma in Physical Education - Teaching
G.C Foster College