Richard D. Benitez
Lilburn,GA
Summary
Dynamic bilingual professional with over 10 years of experience driving client success, retention, and adoption in SaaS, cloud, and enterprise environments. Expertise in building strong relationships, resolving complex technical challenges, and maximizing customer value across diverse industries has resulted in a proven track record of success. Currently serving as a Senior Technical Account Manager at FMSI (formerly UKG Banking Solutions), leading high-impact partnerships with enterprise clients to foster growth and innovation. Actively pursuing PMP certification to enhance project management capabilities.
Overview
22
22
years of professional experience
Work History
Sr. Technical Account Manager
FMSI (formerly UKG Banking Solutions)
03.2019 - Current
- Supported the organizational transition from UKG to FMSI, maintaining continuity and customer satisfaction during change management efforts.
- Partner with enterprise clients to optimize the adoption and utilization of UKG Banking solutions, driving customer retention and long-term success.
- Achieved a 98% customer satisfaction rate by delivering exceptional technical support and proactive engagement.
- Provided data-driven insights during business reviews, empowering clients to improve ROI and operational efficiency.
- Advocated for customer needs, influencing product development and enhancements to address emerging business challenges.
- Troubleshot complex configuration issues, resolving them within high-availability models to minimize downtime.
- Collaborated with cross-functional teams, including engineering and product management, to ensure seamless service delivery.
- Company transitioned from UKG to FMSI as of February 2025
Solution Consultant III
UKG
01.2018 - 03.2019
- Successfully implemented Kronos FMSI solutions within cloud environments, achieving 100% on-time project completion.
- Worked closely with clients to customize software configurations, aligning with their business needs and ensuring smooth rollouts.
- Delivered in-depth training to client teams, ensuring effective use of implemented systems.
- Documented business processes and requirements to streamline project management and implementation phases.
Project Manager (Contract)
IsoMetrix
06.2017 - 11.2017
- Managed software project implementations within budget and timelines, ensuring delivery of high-quality systems for GRC solutions.
- Conducted risk assessments and managed scope changes to mitigate potential project delays.
- Acted as the primary client liaison, fostering trust and satisfaction through clear communication and project transparency.
Bilingual Professional Services Consultant
Fiserv
11.2016 - 06.2017
- Led the implementation of account reconciliation solutions for domestic and international clients, leveraging bilingual communication skills.
- Delivered client training sessions, ensuring user proficiency and satisfaction.
- Played a key role in identifying and implementing best practices to enhance service delivery.
Project Manager, Americas
CMO Software/Mitratech
03.2016 - 11.2016
- Directed project strategies for successful client CMO Service Delivery engagements, ensuring adherence to best practices and timelines.
- Served as the primary point of contact between project teams and client groups, facilitating clear communication and resolving issues.
- Mentored and trained project teams, fostering collaboration and ensuring project success.
Director of IT Implementation and Support
Air Serv Corporation
09.2015 - 03.2016
- Led IT implementations and support for field offices, managing system updates and network enhancements to support growth.
- Executed technology initiatives and optimized results through collaboration with internal and parent company IT resources.
- Developed strategies for new business opportunities, aligning IT solutions with operational goals.
Implementation Consultant
Revegy, Inc.
03.2014 - 05.2015
- Implemented Revegy’s SaaS solutions, aligning client pain points with tailored technology strategies.
- Delivered project management, system configuration, and training to drive customer success.
- Integrated solutions into CRM systems, enhancing sales management capabilities for clients.
Implementation Consultant
EMR Consultants, LLC
12.2011 - 03.2014
- Successfully transitioned medical professionals to EHR systems, delivering customized solutions and training.
- Designed and implemented ‘Train the Trainer’ programs for healthcare clients.
- Contributed to startup growth through business development and client relationship management.
Randstad, TRC Staffing, and CoWorx Staffing
01.2004 - 01.2011
- Held progressive HR and operations roles at Randstad, TRC Staffing, and CoWorx Staffing, supporting enterprise accounts like Yamaha Motor Corporation.
- Managed recruitment, compliance, employee relations, and onsite staffing operations.
Education
Bachelor of Business Administration - Human Resources Management
Georgia Southern University
Statesboro, GAProject Management Professional (PMP) -
Project Management Institute
Skills
- Customer Advocacy and Retention
- SaaS and Cloud Implementation
- Client Engagement and Success Planning
- Escalation and Risk Management
- Cross-Functional Collaboration
- Data-Driven Insights and Reporting
- Technical Problem-Solving
- Team Training and Enablement
- SaaS Platforms: UKG Workforce Dimensions, Salesforce, Revegy
- Project Management: JIRA, Confluence, MS Project
- Customer Support Tools: Zendesk, Airwatch
- Other: SQL, Microsoft Office Suite
Notable Achievements
Delivered 98% CSAT across 100+ enterprise clients., Led successful onboarding for 50+ cloud implementations with 100% on-time delivery., Recognized with UKG “Customer Champion Award”.
Languages
Spanish
Native or Bilingual
Timeline
Sr. Technical Account Manager
FMSI (formerly UKG Banking Solutions)
03.2019 - Current
Solution Consultant III
UKG
01.2018 - 03.2019
Project Manager (Contract)
IsoMetrix
06.2017 - 11.2017
Bilingual Professional Services Consultant
Fiserv
11.2016 - 06.2017
Project Manager, Americas
CMO Software/Mitratech
03.2016 - 11.2016
Director of IT Implementation and Support
Air Serv Corporation
09.2015 - 03.2016
Implementation Consultant
Revegy, Inc.
03.2014 - 05.2015
Implementation Consultant
EMR Consultants, LLC
12.2011 - 03.2014
Randstad, TRC Staffing, and CoWorx Staffing
01.2004 - 01.2011
Bachelor of Business Administration - Human Resources Management
Georgia Southern University
Project Management Professional (PMP) -
Project Management Institute