Richard Durham
Americus
Summary
Distinguished Delivery Driver with a proven track record at Council on Aging, showcasing exceptional customer service and safe driving skills. Achieved a zero-accident record through meticulous adherence to traffic laws, enhancing delivery efficiency and customer satisfaction. Skilled in navigation and vehicle maintenance, consistently exceeded delivery targets by optimizing routes and fostering positive client relationships.
Dependable [Desired Position] with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Council on Aging
01.2014 - 12.2023
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Verified accuracy of all deliveries against order forms.
- Successfully avoided time delivery delays by carefully planning best routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Managed customer inquiries and complaints in polite and professional manner.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Minimized company liability and risks to loads by obeying traffic laws.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Fostered positive working relationships with regular customers.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Operated light trucks to deliver loads as far as 50 miles from home location.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Business Administration / Minor in Accounting
GA. Southwestern University
Americus, GA01-1996
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Punctual and reliable
- Safe driving
- Clean driving record
- Map reading and navigation skills
- Vehicle cleaning and maintenance
Safe Driver Award
All Year with no accidents or traffic violations
Languages
English
Professional Working
Timeline
Delivery Driver
Council on Aging
01.2014 - 12.2023
Bachelor of Science - Business Administration / Minor in Accounting
GA. Southwestern University
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