Richard Hargett
Claxton,Georgia
Summary
Versatile and results-driven professional with a strong background in installation, repair, and customer service, honed at Field Nation and other leading companies. Skilled in troubleshooting and preventive maintenance, I excel in delivering high-quality service, enhancing customer satisfaction, and driving operational improvements. My adeptness in project management and client relationship management, coupled with a mechanical aptitude, contributes to my track record of success.
Overview
38
38
years of professional experience
Work History
Travel Reset Merchandiser
SPAR Group
01.2024 - Current
- Built fixtures according to plan to effectively display new store merchandise.
- Demonstrated adaptability by quickly adjusting to changing priorities or last-minute modifications in planograms as needed.
- Assisted retail partners with pricing strategies, ensuring consistency across all locations for the duration of promotional campaigns.
- Reduced time spent on restocking shelves through strategic allocation of resources during peak hours or high-traffic days.
- Boosted customer engagement with eye-catching displays that showcased new products or current promotions.
- Expedited completion of reset projects through meticulous organization and prioritization of tasks.
- Streamlined merchandising processes by collaborating with store management and utilizing efficient communication channels.
- Facilitated seamless transition between seasons by efficiently dismantling outdated displays and constructing new ones in alignment with corporate guidelines.
- Enhanced store appearance by executing timely resets and maintaining clean, organized displays.
Team Lead Merchandiser
SPAR Group
01.2024 - Current
- Adopted methods to lessen inventory loss and enhance asset protection.
- Collaborated with marketing teams to create targeted promotions for specific customer demographics.
- Maintained open communication channels within the team, fostering a positive work culture that encouraged innovation and collaboration.
- Developed effective partnerships with store leaders, driving collaboration on merchandising efforts.
Business Owner/Operator
RAH'S LOGITECH LLC
12.2023 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
- Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
- Exceeded revenue targets through effective marketing strategies and expanding product offerings.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Implemented cost-saving measures by renegotiating vendor contracts and reducing overhead expenses.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Mystery Shopper
Field Agent
06.2020 - Current
- Increased client satisfaction by efficiently completing mystery shopping assignments within given deadlines.
- Evaluated employee performance through discreet interactions, assessing their knowledge, professionalism, and problem-solving skills.
- Improved retail staff training outcomes with detailed observations and recommendations based on in-store experiences.
- Utilized various tools for data capture such as photography, audio recordings, or mobile applications to ensure comprehensive documentation during mystery shopping visits.
- Supported business growth by identifying sales opportunities, product placement, and store layout effectiveness during visits.
- Completed comprehensive reports outlining findings from mystery shopping visits to provide actionable insights for clients.
- Strengthened brand reputation by ensuring consistent implementation of company standards across multiple locations.
- Facilitated better understanding of customer preferences through evaluating product offerings, displays, signage, and overall presentation within stores.
- Enhanced customer service quality by conducting thorough evaluations and providing constructive feedback to businesses.
- Ensured accuracy in data collection by following specific guidelines provided for each mystery shopping assignment.
Merchandiser
Customer Impact
03.2020 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
Independent Contractor
Ingall's United Contracting Services
11.2024 - 12.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Improved overall project quality by reviewing work diligently before submission to the client for approval.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Trained new team members to apply best coding best practices and proper use of development tools.
Delivery Driver
Uber Eats
08.2019 - 09.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Service Technician
Field Nation
09.2020 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Reset Merchandiser
Instaworks Gigs
03.2024 - Current
- Built fixtures according to plan to effectively display new store merchandise.
- Improved product visibility by strategically placing merchandise on shelves according to planograms.
- Earned recognition from store management for consistently meeting or exceeding expectations in both speed and quality of work.
- Streamlined merchandising processes by collaborating with store management and utilizing efficient communication channels.
- Supported fellow team members in achieving project deadlines by lending assistance when needed, fostering a collaborative environment.
- Demonstrated adaptability by quickly adjusting to changing priorities or last-minute modifications in planograms as needed.
Industrial Maintenance Technician
Process Systems, Incorporated Construction
09.2021 - 12.2023
- Diagnosed, repaired and replaced faulty electrical, electronic and mechanical components to maintain plant safety.
- Operated various tools and equipment proficiently while maintaining a safe work environment at all times.
- Installed and repaired electrical and mechanical systems, equipment and machinery to maintain proper functionality.
- Performed welding tasks as needed for equipment repair or fabrication projects, adhering to strict safety guidelines.
- Maintained accurate documentation of machine service histories, facilitating better decision-making for future repairs or replacements.
- Enhanced equipment efficiency by performing routine maintenance and troubleshooting tasks.
- Reduced machine downtime by conducting regular inspections and identifying potential issues.
- Performed routine preventive maintenance activities and retained copy of equipment programs as backups.
- Assisted in the installation and commissioning of new equipment, ensuring smooth integration into existing systems.
- Participated in ongoing training opportunities to expand skill set and maintain expertise in the field of industrial maintenance.
- Improved production output with timely repairs and adjustments to machinery.
- Adhered to safety policies, procedures and regulatory criteria to maximize preventive controls.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Followed safety protocols to minimize workplace accidents.
Track Vehicle Mechanic
US Army
06.1987 - 06.1997
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
- Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
- Exceeded revenue targets through effective marketing strategies and expanding product offerings.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Implemented cost-saving measures by renegotiating vendor contracts and reducing overhead expenses.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Education
Biomedical Engineering - Engineering
Savannah Technical College
Savannah, GAAssociate Of Business Administration - Business Management
South University
Savannah, GASkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Professional and courteous
- Service reports
- Mechanical aptitude
- Quality assurance
- Hand tool expertise
- Analytical thinking
- Diagnostics expertise
- Time tracking
- Customer relationship management
- Document management
- Scheduling and coordination
- Project management
- Client relationship management
- Project oversight
- Field service management
- Verbal and written communication
- Multitasking
- Teamwork and collaboration
Timeline
Independent Contractor
Ingall's United Contracting Services
11.2024 - 12.2024
Reset Merchandiser
Instaworks Gigs
03.2024 - Current
Travel Reset Merchandiser
SPAR Group
01.2024 - Current
Team Lead Merchandiser
SPAR Group
01.2024 - Current
Business Owner/Operator
RAH'S LOGITECH LLC
12.2023 - Current
Industrial Maintenance Technician
Process Systems, Incorporated Construction
09.2021 - 12.2023
Service Technician
Field Nation
09.2020 - Current
Mystery Shopper
Field Agent
06.2020 - Current
Merchandiser
Customer Impact
03.2020 - Current
Delivery Driver
Uber Eats
08.2019 - 09.2024
Track Vehicle Mechanic
US Army
06.1987 - 06.1997
Biomedical Engineering - Engineering
Savannah Technical College
Associate Of Business Administration - Business Management
South University
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