Richard Harmon

- Managed +23 FTEs on the collections team across 9,000 franchisee accounts

- Helped to lead the cleanup effort on the franchisee accounts while working with franchisees on account issues

- Assisted in Managing the development of process and system improvements within the OTCF team aiding in developing better cash application and invoicing procedures

• Identified process gaps and worked with accounting departments to create process improvements leveraging technology AI solutions and other automation tools
• Coordinated cross-functional initiatives supporting accounting department strategy and operational execution.
• Collaborated with accounting department leaders and IT on different project initiatives driving cost savings and better process controls
• Assisted in developing and training the India accounting departments which assisted in giving us more cost effective support across multiple accounting functions

• Managed the Restaurant Accounting GL and Accounts Payable teams across 6 major restaurant brands supporting over 2,100 company restaurants
• Directed enterprise Accounting initiatives to improve process efficiency across multi-brand restaurant accounting operations.
• Led cross-functional strategy to align brand accounting practices, operational execution, and financial management.
• Oversaw performance reviews, identifying gaps and implementing corrective action plans.
• Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.

• Managed Month-end close processes, Account Reconciliations, P&L analysis, cost controls, and margin improvement efforts.
• Oversaw employee performance reviews, identifying gaps in compliance, controls and execution excellence
• Led cross-functional initiatives to improve training consistency, operational execution, and team accountability.
• Directed multi-unit restaurant accounting operations, managing the accounting of labor, food, and operational costs across 1,200 company-owned locations
• Manged full-cycle Accounts Payable functions for all of Arby's

• Developed financial models supporting P&L analysis, variance review, and long-range planning decisions.
• Led budgeting and forecasting cycles across restaurant operations, capital planning, and corporate functions.
• Partnered with operations leaders to explain sales, labor, and food cost trends.
• Standardized reporting packages for monthly close, KPI tracking, and executive review.

• Directed daily restaurant operations to maintain service speed, food quality, and guest satisfaction.
• Scheduled and supervised team members to align staffing with sales trends and labor targets.
• Trained crew on food safety, sanitation, cash handling, and brand standards.
• Monitored inventory levels, ordered supplies, and reduced waste through tighter product controls.

• Dean's List 2000 - 2003
• GPA 3.5