Richard Herrera
Jesup
Summary
Dedicated professional with an AA degree from Florida Gulf Coast University and nearly completed B.S. in Business, complemented by a minor in English. Bilingual in English and Spanish, skilled in multitasking and effectively tracking accounts while maintaining excellent relationships with business clients. Proficient in various database systems, including IDS (8 years), Systems 2000 (1 year), and Infinity (1 year). Authorized to work in the U.S. for any employer, offering a strong blend of technical skills and interpersonal communication to drive business success.
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager of Case Management
Agri-Pro Labor Consultant
06.2024 - Current
- Perform Payroll
- Maintain files and records
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
- Process all client documentation
- Follow-through with all case loads to ensure completion
- Manage client communication
Account Manager
Hunt Brothers Pizza
03.2024 - 09.2024
- Cover assigned delivery route weekly
- Complete all inventory and fulfill weekly order
- Ensure all safety precautions are met with daily pre/post trip inspections on truck
Business Owner
Fresh Labor LLC
12.2019 - 03.2023
- I have developed relations with many clients through recruitment, advertisement and often times word of mouth.
- Maintain all operations as sole worker and owner.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Parts Specialist/Service Advisor
Gerzeny's RVWorld
05.2018 - 08.2019
- I started with a new company for a raise in pay, essentially performing the same job duties as Camping World in Ft Myers, FL.
- Purchase Ordering from many vendors/tracking
- Completing all Purchase Orders
- Product inventory
- Service Advising
- Maintain an average of 120 workers on an average day.
- Quality Control/Customer Satisfaction delivery process
- File Warranty, Extended Warranty, OEM Parts/Warranty, Insurance Claims
- This job helped me grow in my career because it allowed me to see the same job essentially but through a different lens of a new company. It allowed me to grow to see what worked before, what didn't work before, and allowed me to see new ways of performing a job for the better.
Service Advisor/Writer
Camping World and RV Sales
07.2010 - 05.2018
- This is where I believe I first started my professional career.
- Determine specialized product needs and services by working directly with customers
- Suggest add-on sales to increase average transactions
- Provide price estimates for designated installations prior to scheduling appointments
- Keep customers apprised of work progress
- Excellent organization and follow up skills are required
- The ability to follow department procedures and policies
- Initiate/Complete Customer PO's
- File Insurance Claims
- File Extended Warranty Claims
- Maintain excellent relationship with outside vendors for added sales/service
- Work hand-in-hand with OEM Parts/Service for quality control
- Main daily log for all clients and keep outstanding track record of communication
- Mid-Management able to make on the spot decisions for the company with no questions asked
- Averaged over $1,000,000 in sales annually
- With my previous work experience this job allowed me to excel for many years with annual raises.
- Maintained over 5,000 + workers annually.
- Business sales were well over $1,000,000 in sales annually strictly on my skills and knowledge-base done as an individual. The quality control aspect in ensuring all work orders, PO's, Sublets, Claims are filed and tracking AR, allowed me to flourish with the company for several years.
Customer Service Representative
Alorica
01.2006 - 06.2010
- I had my first child in college and needed a better paying job with more flexible hours to support my first and only daughter. This company gave me the flexibility I needed at the time.
- Track over 5,000 incoming calls daily
- Assign each call by criteria to proper agent
- Schedule escalation calls
- Schedule callbacks for quality control
- This job is essentially where I started my professional career. This job taught me the value of accountability. Each call was a person on the end of the phone line that needed support. With each call, had to ensure they received the utmost quality support and track from cradle to grave. The accountability aspect taught me that every person is not a number but an actual person. Having upset customers on my behalf taught me the value of accountability I was referring to. The scheduling and the follow-up process helped me greatly and prepared me for the next chapter in my career tremendously.
Count Team Member
Seminole Indian Casino
06.2005 - 12.2005
- I had to transfer back home to Fort Myers, FL due to not having enough money to support myself living in Tallahassee while attending FSU as a student.
- Seminole Indian Casino, count team member has to arrive at the casino at 4:30am each morning to essentially pull all jackpot machines/poker tables and count every penny by either hand or machine, and match the exact inventory by the dollar.
- Pull each jackpot machine
- Back room pull and count
- Use money machines to count all bills and sort between clean/old money to be recycled
- Match to the dollar
- Organize each branch of the casino by zones to not mix/match because it will throw off the inventory
Line Cook
Backyard Burger | Backyard Burgers
08.2004 - 05.2005
- Needed money to help put myself through college while attending FSU, and wasn't afraid to work at a fastfood joint.
- Line cook
- Meal prep at morning shifts
- Shutdown at end of shift
- Operated Drive-thru
Store Clerk/Stocker
ECKERD
02.2003 - 06.2003
- Needed a job to buy a car to go to college, because my parents couldn't afford it. Wasn't afraid to balance high school, playing high school sports, and working a job to help make ends meet.
- Performed Stocking duties
- Inventory checks/balances
- Worked the front line cashier
- Learned to operate the photo department
- Assisted when needed in pharmacy
Education
Arts (AA) (Associate) -
Florida Gulf Coast University
Fort Myers, FL05.2007
Business (2 Years) - undefined
The Florida State University
Tallahassee, FL05.2005
Skills
- Sales
- Supply chain analytics
- OEM Parts
- Supply Chain
- Pricing
- Business Development
- Management
- Upselling
- Product Development
- Project Management
- Time management
- Computer skills
- Quality management
- Parts pricing
- Heavy lifting
- Communication skills
- Meal Preparation
- Driving
- Sales Management
Certification
- Driver's License
- April 2023 to January 2036
Languages
Spanish
Limited Working
Interests
Reading historical novels and journaling
Timeline
Manager of Case Management
Agri-Pro Labor Consultant
06.2024 - Current
Account Manager
Hunt Brothers Pizza
03.2024 - 09.2024
Business Owner
Fresh Labor LLC
12.2019 - 03.2023
Parts Specialist/Service Advisor
Gerzeny's RVWorld
05.2018 - 08.2019
Service Advisor/Writer
Camping World and RV Sales
07.2010 - 05.2018
Customer Service Representative
Alorica
01.2006 - 06.2010
Count Team Member
Seminole Indian Casino
06.2005 - 12.2005
Line Cook
Backyard Burger | Backyard Burgers
08.2004 - 05.2005
Store Clerk/Stocker
ECKERD
02.2003 - 06.2003
Business (2 Years) - undefined
The Florida State University
Arts (AA) (Associate) -
Florida Gulf Coast University