Richard Jencks
Cumming
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
35
35
years of professional experience
Work History
B2B Sales Representative, Commercial Evaluator
Arrow Exterminators, Inc
12.2022 - Current
- Cultivated strong relationships with key decision-makers to enhance customer loyalty and retention.
- Conducted market research to identify trends and opportunities for business growth.
- Collaborated with marketing teams to
- Boosted client retention rates by fostering strong relationships and addressing concerns promptly.
- Developed new business opportunities by identifying and targeting high-potential prospects.
- Generated leads through cold calling, email campaigns, and social media marketing initiatives.
- Negotiated contracts and pricing with clients, ensuring mutually beneficial agreements.
Branch Manager
Turf Masters Lawn Care
05.2020 - 11.2022
- Led daily operations to enhance service delivery and customer satisfaction.
- Developed training programs to improve staff performance and retention.
- Implemented cost-control measures resulting in increased profitability.
- Oversaw inventory management, ensuring optimal stock levels and timely replenishment.
- Conducted performance evaluations, providing constructive feedback for continuous improvement.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Branch Manager
Truly Nolen of America
08.2014 - 12.2019
- Managed a branch of approximately fifty team members consisting of customer service representatives, outside sales representatives and service technicians.
- Mentored candidates in our Manager in Training Program.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocols.
- Led brief daily sales meeting.
- Provided team members with the support and training needed to achieve top client satisfaction.
Business Owner
Bluegreen Services, Inc
06.1996 - 01.2014
- Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
- Oversaw financial management, ensuring budget compliance and optimizing resource allocation.
- Established quality control measures to maintain high service standards across all operations.
- Cultivated client relationships to drive business growth and repeat engagement.
- Trained and mentored staff, fostering a culture of continuous improvement and teamwork.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
Outside Sales Representative
Fort Myers Pest Control
03.1991 - 01.1995
- Developed and maintained strong relationships with clients to drive sales growth.
- Conducted market research to identify new business opportunities and customer needs.
- Delivered persuasive presentations and product demonstrations to potential customers.
- Negotiated contracts and pricing terms to maximize profitability while meeting client demands.
- Implemented CRM systems for tracking leads, managing customer interactions, and forecasting sales trends.
Education
No Degree - Computer Aided Drafting
Edison State Colledge
Fort Myers, FLNo Degree - Landscape Horticulture
Univerdity of Florida
Gainesville, FLSkills
- Sales presentations
- Product knowledge
- Cold Calling
- Teamwork
- Problem-solving
- Excellent communication
- Organizational skills
- Active listening
- Relationship building
Timeline
B2B Sales Representative, Commercial Evaluator
Arrow Exterminators, Inc
12.2022 - Current
Branch Manager
Turf Masters Lawn Care
05.2020 - 11.2022
Branch Manager
Truly Nolen of America
08.2014 - 12.2019
Business Owner
Bluegreen Services, Inc
06.1996 - 01.2014
Outside Sales Representative
Fort Myers Pest Control
03.1991 - 01.1995
No Degree - Computer Aided Drafting
Edison State Colledge
No Degree - Landscape Horticulture
Univerdity of Florida