Summary
Overview
Work History
Education
Skills
Timeline
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Richard K. Bernard

Douglasville,GA

Summary

Skilled Agent experienced in ACS and Cargo Operations. Additionally, identifying the needs of the client and working to find a solution promptly, professionally and most importantly safety.

Overview

17
17
years of professional experience

Work History

CARGO SPECIALTY AGENT

Delta Airlines
Atlanta, GA
10.2021 - Current
  • Cargo Sales Support Team includes dedicated support to the top Global customers with Spot Rated/ Allocated bookings, support daily operations workflow, DOD and Revenue Management support
  • Cargo Pharma & Interline Team includes customer support in Specialized Product Pharma bookings 1-4, Container Orders/ Tracking. Coordination with OAL for flights details/rated into final destination.
  • ATL Warehouse Support Team includes onsite coordination with the ATL WCC, DOD, Acceptance and Breezeway with cargo booking updates and tracking support for the CSC
  • Cargo Call Center Agent includes customer calls and email support with cargo bookings updates, tracking for products such as Human Remains, Fresh Products, Dash, Medical, High Value and General cargo
  • Cargo Connect System
  • Icargo System
  • DCDC

DELTA AIRLINES CUSTOMER SERVICE AGENT

Delta Airlines
Atlanta, GA
03.2009 - 11.2021
  • Ramp Operations.
  • Aircraft Ramp Agent
  • Baggage Transfer/ Bag Room
  • Operator Baggage Tugs/ Belt Loaders/ Hand Held Scanners to ensure baggage, freight and cargo are safely routed correctly.

DELTA AIRLINES COVID -19 VACCINATION COORDINATOR

Delta Airlines
Atlanta, GA
02.2021 - 09.2021
  • Register Patients includes ensuring all paperwork is accurate.
  • Set Vaccination Appointments.
  • Customer and Staff assistance with customer preparations for COVID vaccines.

Education

Printing And Graphics Design

Chattahoochee Technical College
Marietta, GA

High School Diploma -

Pebblebrook High School
Mableton
06.2000

Skills

  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Relationship building

Timeline

CARGO SPECIALTY AGENT

Delta Airlines
10.2021 - Current

DELTA AIRLINES COVID -19 VACCINATION COORDINATOR

Delta Airlines
02.2021 - 09.2021

DELTA AIRLINES CUSTOMER SERVICE AGENT

Delta Airlines
03.2009 - 11.2021

High School Diploma -

Pebblebrook High School

Printing And Graphics Design

Chattahoochee Technical College

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Richard K. Bernard