Richard Long
Fayetteville,GA
Summary
Strategic operations executive with a diverse background spanning live event operations, studio management, facilities oversight, HVAC/technical maintenance, and multi-team leadership. Known for optimizing processes, elevating service delivery, and building high-performing teams in fast-paced, high-demand environments. Adept at aligning people, systems, and resources to support organizational goals. Brings a unique blend of technical expertise and operational leadership that drives efficiency, safety, and exceptional customer experience.
Overview
18
18
years of professional experience
Work History
Operations Manager
Trilith Live
Fayetteville, GA, USA
12.2025 - Current
- Lead day-to-day operations for a major live entertainment facilitiy, ensuring seamless execution of events, facility readiness, and guest experience.
- Oversee cross-functional teams including facilities, production, security, and event operations to support high-volume programming.
- Implement operational systems and workflows that improve efficiency, reduce downtime, and enhance event quality.
- Manage vendor relationships, contracts, and scheduling to support all live events and activations.
- Drive continuous improvement initiatives aligned with organizational growth and community engagement.
Stage Manager
Electric Owl Studios
Atlanta, GA, USA
12.2023 - 12.2025
- Directed stage operations for active productions, ensuring all sets, equipment, and facilities were prepared, safe, and production-ready.
- Coordinated with department heads, production teams, and talent to maintain smooth daily workflows and meet tight production timelines.
- Oversaw stage resets, load-ins, and load-outs while enforcing safety protocols and operational standards.
- Supported technical teams with troubleshooting and facility needs to maintain uninterrupted production activity.
Maintenance Technician / HVAC Technician
Trilith Studios
Fayetteville, GA, USA
12.2021 - 12.2023
- Maintained HVAC, electrical, and plumbing systems across studio facilities to ensure reliability and support production schedules.
- Conducted diagnostics and repairs to minimize downtime and maintain safe working conditions.
- Collaborated with facilities and production teams to address urgent operational needs.
- Maintained detailed maintenance logs, inspections, and equipment inventories.
Director of Operations
Dust Bunnies Cleaning Service
Fayetteville, GA, USA
07.2015 - 11.2021
- Oversaw all operational functions including staffing, scheduling, budgeting, and quality control for a high-volume service organization.
- Implemented process improvements that increased efficiency and reduced operational costs by 15%.
- Built and maintained strong client relationships, driving high satisfaction and long-term retention.
- Led a team of 25+ employees, providing training, coaching, and performance management to elevate service delivery.
EVS Supervisor
ABM Services
Atlanta, GA, USA
08.2013 - 07.2015
- Supervised 50+ environmental services staff, ensuring compliance with cleanliness, sanitation, and safety standards.
- Developed training programs that improved performance and reduced turnover.
- Conducted inspections and implemented corrective actions to maintain service excellence.
- Partnered with clients to resolve concerns and strengthen service relationships.
Head Golf Professional
Coweta Club at Arbor Springs
Newnan, GA, USA
04.2008 - 08.2013
- Delivered exceptional member service and golf instruction while managing daily golf operations.
- Planned and executed tournaments and events, ensuring smooth logistics and high participant satisfaction.
- Developed marketing strategies that increased membership engagement and revenue.
- Managed pro shop operations, inventory, and sales, consistently meeting revenue targets.
Skills
- Strategic Operations Leadership
- Facilities & Technical Operations
- Studio & Live Event Management
- Cross-Functional Team Leadership
- Process Optimization & Cost Reduction
- Vendor & Contractor Management
- Budgeting & Resource Allocation
- Safety, Compliance & Risk Mitigation
- Client Relations & Stakeholder Management
- HVAC, Electrical & Mechanical Systems
Timeline
Operations Manager
Trilith Live
12.2025 - Current
Stage Manager
Electric Owl Studios
12.2023 - 12.2025
Maintenance Technician / HVAC Technician
Trilith Studios
12.2021 - 12.2023
Director of Operations
Dust Bunnies Cleaning Service
07.2015 - 11.2021
EVS Supervisor
ABM Services
08.2013 - 07.2015
Head Golf Professional
Coweta Club at Arbor Springs
04.2008 - 08.2013
Additional Information
Title: OPERATION MANAGER