Summary
Overview
Work History
Education
Skills
Timeline
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Richard Moore

Dallas

Summary

Dynamic customer service professional with a proven track record at Tatum Elite, excelling in active listening and critical thinking. Recognized for enhancing service quality and mentoring peers, I leverage data entry skills to drive efficiency and customer satisfaction. Committed to delivering exceptional support and resolving complex inquiries effectively.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Tatum Elite
08.2020 - 09.2025
  • Assisted customers with inquiries and resolved issues effectively.
  • Utilized customer relationship management software to track interactions and enhance service quality.
  • Learned company policies and procedures to provide accurate information to customers.
  • Adapted quickly to new systems and processes, ensuring seamless customer support.
  • Answer phones and assist customers daily.

Delivery Driver

Gako Logistics
08.2019 - 08.2020
  • Navigated optimal delivery routes to ensure timely and efficient service.
  • Conducted vehicle inspections and maintained safety compliance for all deliveries.
  • Managed loading and unloading of cargo, ensuring secure transportation of goods.
  • Assisted in training new drivers on best practices and company protocols.
  • Provided great customer service skills.

Customer Service Representative

Alpine Access - Call Center
06.2018 - 07.2019
  • Provided technical phone support for Microsoft Xbox.
  • Responsible for first call resolution and great customer service.
  • Handled billing issues and provide refunds.
  • Create repair orders.

Lead Customer Service Advisor

Kelly Services
01.2015 - 06.2018
  • Led team in resolving complex customer inquiries, enhancing overall satisfaction and service quality.
  • Mentored junior advisors, fostering professional development and improving team performance metrics.
  • Analyzed customer feedback to identify trends, driving strategic improvements in service delivery processes.
  • Implemented training programs to streamline onboarding, increasing new hire productivity and retention rates.
  • Took over calls for other advisors Acknowledged ,Aligned and Assured with customers.
  • Refunded customers for iTunes expenses.
  • Troubleshoot Apple products

Education

High School Diploma -

Colquitt County High School
Norman Park
05-2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Type over 50 WPM

Timeline

Customer Service Representative

Tatum Elite
08.2020 - 09.2025

Delivery Driver

Gako Logistics
08.2019 - 08.2020

Customer Service Representative

Alpine Access - Call Center
06.2018 - 07.2019

Lead Customer Service Advisor

Kelly Services
01.2015 - 06.2018

High School Diploma -

Colquitt County High School

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