Richelle Holmes
Atlanta
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Customer Service Representative
Vericast
Augusta
06.2024 - 07.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information in the database.
- Collaborated with team members to improve service delivery processes.
- Provided product knowledge and support to enhance customer satisfaction.
- Handled high-volume calls while maintaining professionalism and courtesy.
- Documented customer interactions accurately for record-keeping purposes.
- Trained new staff on best practices for customer service excellence.
- Utilized CRM software to track and manage customer requests effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Sales Associate
Target
Augusta
08.2021 - 05.2024
- Assisted customers in locating products throughout the store.
- Maintained product displays to ensure visual appeal and organization.
- Processed transactions accurately at the cash register.
- Stocked shelves efficiently with incoming merchandise and inventory.
- Collaborated with team members to enhance customer service experiences.
- Conducted regular inventory checks to monitor stock levels.
- Trained new associates on store policies and procedures effectively.
- Provided feedback to management on customer preferences and trends.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Customer Service Representative
Teleperformance
Augusta
10.2018 - 07.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information in the database.
- Collaborated with team members to improve service delivery processes.
- Provided product knowledge and support to enhance customer satisfaction.
- Handled high-volume calls while maintaining professionalism and courtesy.
- Documented customer interactions accurately for record-keeping purposes.
- Trained new staff on best practices for customer service excellence.
- Utilized CRM software to track and manage customer requests effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
Laney High School
Augusta , GASkills
- CRM software
- Customer accounts management
- Product support
- Issue resolution
- Call handling
- Customer relationship management
- Inventory monitoring
- Digital communication
- Transaction processing
- Service enhancement
- Effective communication
- Conflict resolution
- Team collaboration
- Training and mentoring
- Attention to detail
- Shipping procedures
- Grammar
Timeline
Customer Service Representative
Vericast
06.2024 - 07.2025
Sales Associate
Target
08.2021 - 05.2024
Customer Service Representative
Teleperformance
10.2018 - 07.2021
Laney High School