RICK JACKSON
Brunswick,GA
Summary
Experienced, organized, energetic, detail-oriented professional seeking a sales or customer service management position. Possesses the skills, work experience and personality to be a viable asset to any sales or customer service team.
Overview
13
13
years of professional experience
Work History
Managed Repair Representative
Progressive
Brunswick, GA
01.2025 - Current
- Utilized company software to track claims and manage documentation.
- Improved customer satisfaction by efficiently managing repair claims and coordinating with contractors.
- Provided exceptional support to policyholders during times of crisis, empathetically guiding them through the claims process from start to finish.
- Assisted in resolving customer complaints to enhance satisfaction levels.
- Maintained accurate records of repair progress and outcomes.
- Collaborated with team members to streamline communication processes.
- Adapted quickly to changes in procedures and customer requirements.
- Enhanced team productivity by providing training on best practices in claim management and customer service.
- Coordinated with repair facilities to ensure timely service delivery.
Service Director
Step One Automotive Group
Brunswick, GA
06.2019 - 01.2025
- Oversaw daily operations, ensuring high levels of customer satisfaction and service efficiency.
- Developed and implemented strategic initiatives to enhance service department performance.
- Led team training programs, improving staff knowledge and operational effectiveness.
- Analyzed service metrics to identify trends and drive process improvements.
- Managed budget planning and cost control measures for service operations.
- Established performance benchmarks, consistently meeting or exceeding departmental goals.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Analyzed customer feedback data to identify trends and areas of improvement in the delivery of services provided.
Business Development Manager
CARROLL CONSTRUCTION
Savannah, GA
01.2017 - 06.2019
- Developed strategic partnerships to enhance market reach and drive revenue growth.
- Streamlined sales processes, resulting in increased efficiency and improved client onboarding experience.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
Service Manager
CRITZ AUTOMOTIVE GROUP
Savannah, GA
01.2013 - 01.2017
- Led service department operations, ensuring high customer satisfaction and efficient workflow.
- Implemented training programs for staff, enhancing service quality and team performance.
- Streamlined service processes, reducing turnaround time and improving service delivery.
- Managed inventory systems for parts and supplies, optimizing stock levels and reducing costs.
- Analyzed service metrics to identify trends, driving continuous improvement initiatives across the team.
- Resolved customer complaints in professional and timely manner.
Education
No Degree - Business Administration
Valdosta State University
Valdosta, GAHigh School Diploma -
GLYNN ACADEMY
Brunswick, GA05-1987
Skills
- Customer service focus
- Professionalism and ethics
- Strong negotiation
- Sales experience
Timeline
Managed Repair Representative
Progressive
01.2025 - Current
Service Director
Step One Automotive Group
06.2019 - 01.2025
Business Development Manager
CARROLL CONSTRUCTION
01.2017 - 06.2019
Service Manager
CRITZ AUTOMOTIVE GROUP
01.2013 - 01.2017
No Degree - Business Administration
Valdosta State University
High School Diploma -
GLYNN ACADEMY