Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rick Summerville

Buchanan,GA

Summary

Dynamic Install Manager with a proven track record at Assa Abloy Entrance Systems, excelling in project scheduling and customer service. Enhanced team productivity through effective training and workflow optimization, achieving significant improvements in installation efficiency. Skilled in problem-solving and site inspections, ensuring compliance and exceeding performance targets.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Install Manager

Assa Abloy Entrance Systems
05.2018 - Current
  • Utilized [Software] to maintain and update customer information, repair logs and inventory.
  • Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
  • Managed scheduling of installation projects, effectively coordinating resources to meet deadlines while minimizing downtime for clients.
  • Collaborated with sales teams to provide detailed information on product specifications, ensuring accurate quotes for clients.

Technical Services Manager

Assa Abloy Entrance Systems
10.2013 - 05.2018
  • Presented project information and status updates to customers and fielded concerns.
  • Developed and implemented comprehensive training programs for staff, increasing overall technical proficiency and productivity.
  • Provided field assistance for local offices if requested.
  • Provided technical phone assistance for field personnel

Lead Service Technician

Besam Automated Entrance Systems
08.2001 - 10.2013
  • Enhanced team productivity, conducting thorough training sessions for new technicians.
  • Spearheaded preventative maintenance initiatives, extending the lifespan of critical systems and reducing repair costs for customers.
  • Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
  • Reduced equipment downtime, ensuring proper calibration and alignment of components during routine inspections.
  • Troubleshot complex technical issues to identify root causes and implement effective solutions.
  • Coordinated with manufacturers to stay informed on the latest product updates and technical specifications, enhancing overall expertise within the team.
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Repaired and replaced worn and damaged components.

Operations Manager

Besam Automated Entrance Systems
07.2001 - 08.2004
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Service Technician

Besam Automated Entrance Systems
06.1988 - 07.2001
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.

Glass Installer

Atlanta Door Control
02.1987 - 06.2001
  • Ensured safety compliance by wearing appropriate personal protective equipment and following industry guidelines during glass installations.
  • Increased productivity by effectively utilizing tools and equipment specific to the glass installation trade.
  • Contributed to company growth by consistently meeting or exceeding performance targets in terms of quality and quantity of completed installations.

Education

High School Diploma -

Haralson County High School
Tallapoosa, GA
06.1986

Skills

  • Health and safety
  • Site inspections
  • Scheduling coordination
  • Workflow optimization
  • Customer service
  • Problem-solving
  • Organizational skills
  • Project scheduling

Certification

AAADM Certified Trainer

Timeline

Install Manager

Assa Abloy Entrance Systems
05.2018 - Current

Technical Services Manager

Assa Abloy Entrance Systems
10.2013 - 05.2018

Lead Service Technician

Besam Automated Entrance Systems
08.2001 - 10.2013

Operations Manager

Besam Automated Entrance Systems
07.2001 - 08.2004

Service Technician

Besam Automated Entrance Systems
06.1988 - 07.2001

Glass Installer

Atlanta Door Control
02.1987 - 06.2001

High School Diploma -

Haralson County High School

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Rick Summerville