Summary
Overview
Work History
Education
Skills
Timeline
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Rickey Dorsey

Atlanta

Summary

Dynamic professional with a proven track record at Foot Locker, excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction through effective complaint resolution and maintaining an organized environment. Skilled in cash handling and time management, consistently fostering a positive atmosphere that drives team productivity.

Overview

5
5
years of professional experience

Work History

Crew Member

Regal Cinemas
07.2024 - Current
  • Worked well with teammates and accepted coaching from management team.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Assistant Manager

Foot Locker
07.2020 - 07.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

Bachelor of Arts - Journalism And Mass Communication

North Carolina A&T State University
Greensboro, NC
05-2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Cash handling
  • Customer engagement

Timeline

Crew Member

Regal Cinemas
07.2024 - Current

Assistant Manager

Foot Locker
07.2020 - 07.2025

Bachelor of Arts - Journalism And Mass Communication

North Carolina A&T State University

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Rickey Dorsey