Ricky Schorsch
Columbus
Summary
Ambitious and multifaceted IT Professional seeking a Help Desk Support position to leverage existing skills and utilize newly gained IT knowledge, while contributing to the success of an organization. Excellent communication and organizational capabilities. Dedicated employee always willing to go the extra mile for clients to ensure the best customer service experience. Ready to embark on new challenges.
Overview
9
9
years of professional experience
Work History
Order Filler
Walmart Distribution Center
04.2016 - 07.2019
- Carefully listened to headset to retrieve the order and complete it.
- Regularly rotated stock so that the newest arrivals remained in the back.
- Prepared, picked, and packaged orders and stacked on pallet for individual stores.
- Checked orders for accuracy, destination information, expiration dates and completeness.
Janitor
Tru Homes
09.2019 - 07.2020
- Restock refrigerator with water for staff.
- Regularly clean cafeteria, bathrooms, and offices.
- Clean grounds outside ensuring they are appealing.
- Set up luncheons and special events for staff and clients
Key Holder Supervisor
Dollar General
07.2020 - 12.2021
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
Assistant Manager
Dollar General
12.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Manager
Dollar General
03.2022 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Order Filler
Walmart Distribution Center
08.2023 - Current
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
Education
High School Diploma -
Carver High School
Columbus, GA05-2015
Information Technology Security Administrator Program
MyComputerCareer
06.2020
Skills
- WAN LAN
- Risk Management
- Operating Systems
- Diagnostics & Repairs
- Linux Operating Systems
- Wireless & Physical Security
- VOIP
- Active Directory
- Ticketing Systems
- Firewall Installation
- Network Troubleshooting
- Hardware & Software Installation
Timeline
Order Filler
Walmart Distribution Center
08.2023 - Current
Store Manager
Dollar General
03.2022 - 08.2023
Assistant Manager
Dollar General
12.2021 - 03.2022
Key Holder Supervisor
Dollar General
07.2020 - 12.2021
Janitor
Tru Homes
09.2019 - 07.2020
Order Filler
Walmart Distribution Center
04.2016 - 07.2019
High School Diploma -
Carver High School
Information Technology Security Administrator Program
MyComputerCareer
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