Summary
Overview
Work History
Education
Skills
Timeline
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Ricky (Malana) Tatro

Alpharetta

Summary

Dynamic pet care professional with expertise from Petsmart, skilled in animal behavior and customer service. Proven track record of enhancing client satisfaction through exceptional care and effective team leadership. Adept at staff training and maintaining high sanitation standards, contributing to a positive environment and streamlined operations.

Overview

3
3
years of professional experience

Work History

Pet Hotel Lead

Petsmart
10.2023 - 11.2024
  • Improved customer satisfaction by providing exceptional care and attention to pets during their stay at the hotel.
  • Collaborated with management on strategic planning initiatives to increase revenue growth, expand services offered, and improve overall customer experience.
  • Handled client concerns with empathy and professionalism, resolving issues promptly to maintain high levels of satisfaction.
  • Contributed ideas during staff meetings to improve overall operations and foster a positive work environment.
  • Coordinated daily schedules for pet enrichment activities such as playtime sessions or grooming appointments based on individual preferences and needs.
  • Ensured proper medication administration according to veterinarian instructions by closely monitoring staff practices.
  • Led a team of pet care professionals, ensuring adherence to safety protocols and maintaining a clean, comfortable environment for all guests.
  • Managed inventory of pet supplies, ensuring adequate stock levels were maintained while minimizing waste.
  • Supervised team members in performing daily cleaning tasks efficiently while adhering to strict sanitation guidelines.
  • Streamlined check-in and check-out procedures for increased efficiency and reduced wait times for clients.
  • Performed regular facility inspections to identify potential hazards or maintenance needs before they impacted guest safety or comfort.
  • Maintained detailed records of guest stays, vaccinations, medical conditions, and special needs to ensure personalized care was provided for each animal.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.

Assistant Store Manager

Dollar Tree
06.2022 - 06.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Assisted in recruiting, hiring and training of team members.

Overnight Stocker and Receiver

Kroger
04.2022 - 01.2023
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
  • Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
  • Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
  • Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
  • Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
  • Optimized endcap displays for increased sales potential while adhering to company guidelines for product presentation standards.

Assistant Store Manager

Spirit Halloween Store
08.2021 - 11.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Completed routine store inventories.
  • Trained and managed associates in customer service and sales techniques.
  • Assisted store manager in meeting standards for customer service and quality.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

No Degree -

Denmark High School
Cumming, GA

Skills

  • Pet care expertise
  • Animal behavior
  • Staff training and development
  • Cleaning and sanitizing
  • Decision-making
  • Communication
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Multitasking
  • Attention to detail

Timeline

Pet Hotel Lead

Petsmart
10.2023 - 11.2024

Assistant Store Manager

Dollar Tree
06.2022 - 06.2023

Overnight Stocker and Receiver

Kroger
04.2022 - 01.2023

Assistant Store Manager

Spirit Halloween Store
08.2021 - 11.2021

No Degree -

Denmark High School

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Ricky (Malana) Tatro