RICO HARRIS

• Led the design and implementation of online and hybrid curriculum, improving student engagement and learning outcomes through multimedia-driven instruction and AI-integrated learning tools
• Developed and deployed LMS-based learning environments (Canvas, Google Classroom), increasing course accessibility and navigation, leading to higher student completion rates.
• Trained and coached faculty on instructional best practices, increasing adoption of digital learning strategies and improving instructional consistency across programs
• Leveraged LMS analytics to identify at-risk students and implemented early intervention strategies, fostering student persistence and improving academic success.
• Designed scalable assessment models and student portfolio systems to measure competency-based learning outcomes
• Collaborated with leadership to align curriculum with institutional goals, enhancing program quality and consistency, contributing to institutional growth.

· Designed, deployed, and managed Azure Virtual Desktop (AVD) environments, ensuring secure, high-performance virtual desktops for users across the organization.

· Configured and administered Azure Entra (Azure AD) for identity management, including setting up user accounts, conditional access, and multi-factor authentication (MFA) to secure access to virtual desktops.

· Leveraged PowerShell scripting to automate AVD tasks, such as session host provisioning, scaling, user assignments, and desktop image updates, significantly improving operational efficiency.

· Implemented security measures within AVD environments, including Network Security Groups (NSGs), role-based access control (RBAC), and data protection policies to safeguard virtual desktops and data.

· Monitored and optimized AVD performance and resource allocation, utilizing Azure Monitor and Log Analytics to ensure system reliability and manage costs effectively.

· Supported application and profile management in the AVD environment using FSLogix for profile containerization, optimizing load times and enhancing user experience.

· Provided Level 3 support for virtual desktop-related issues, diagnosing and resolving complex technical problems with connectivity, application compatibility, and user access.

· Led the deployment and management of directory services, including Active Directory (AD) and Azure AD, ensuring efficient authentication and access control.

· Developed and enforced identity and access policies, including role-based access control (RBAC), privileged access management (PAM), and multi-factor authentication (MFA), to enhance security and compliance.

· Configured and maintained Single Sign-On (SSO) solutions, integrating applications with Azure AD, ADFS, SAML, OAuth, and OpenID Connect.

· Automated IAM processes using PowerShell, improving efficiency and reducing manual workload.

· Managed and optimized identity lifecycle processes, including provisioning, deprovisioning, and access certification, integrating with HR and IT systems.

· Conducted access reviews, audits, and compliance assessments, ensuring alignment of IAM practices with industry regulations and frameworks such as NIST, ISO 27001, and CIS benchmarks.

· Troubleshot and resolved authentication, authorization, and identity federation issues, ensuring seamless user access and security.

· Collaborated with security, cloud, and application teams to integrate IAM solutions into enterprise architectures, improving overall security posture and user experience.

· Stayed up to date with emerging IAM technologies, security threats, and best practices, continuously improving identity governance and security posture..

• Managed full-cycle enrollment operations, supporting student onboarding from inquiry through enrollment while maintaining compliance standards
• Coached and mentored admissions staff, resulting in improved team conversion rates
• Utilized CRM systems (CampusVue/Anthology) to track pipeline data and optimize outreach strategies, enhancing overall enrollment efficiency
• Partnered with financial aid, academics, and student services to identify and eliminate enrollment barriers, improving student onboarding experience
• Contributed to student retention efforts by ensuring alignment between admissions expectations and academic readiness

· Administered Office 365 integrated applications (Teams, Exchange, OneDrive) within virtual desktop infrastructure, managing licenses, permissions, and resolving end-user issues to enhance operational continuity.

· Designed, deployed, and managed Azure Virtual Desktop (AVD) environments, ensuring secure, high-performance virtual desktops for users across the organization.

· Configured and administered Azure Entra (Azure AD) for identity management, including setting up user accounts, conditional access, and multi-factor authentication (MFA) to secure access to virtual desktops.

· Leveraged PowerShell scripting to automate AVD tasks, such as session host provisioning, scaling, user assignments, and desktop image updates, significantly improving operational efficiency.

· Implemented security measures within AVD environments, including Network Security Groups (NSGs), role-based access control (RBAC), and data protection policies to safeguard virtual desktops and data.

· Monitored and optimized AVD performance and resource allocation, utilizing Azure Monitor and Log Analytics to ensure system reliability and manage costs effectively.

· Supported application and profile management in the AVD environment using FSLogix for profile containerization, optimizing load times and enhancing user experience.

· Delivered Level 3 support for virtual desktop issues, diagnosing and resolving complex technical problems related to connectivity, application compatibility, and user access to ensure seamless user experience.

· Provided support in managing and maintaining Windows and Linux servers, ensuring reliable and efficient performance for users and applications.

· Monitored system performance and network health, responding to alerts and troubleshooting hardware, software, and connectivity issues to maintain operational uptime.

· Streamlined user account creation, password resets, and permissions management within Active Directory to enhance user access control.

· Supported software installations, updates, and patches to keep systems secure and compliant with company standards.

· Performed regular backups and data recovery tasks to safeguard business-critical information.

· Helped enforce IT policies and security protocols, including antivirus updates, firewall rules, and access controls.

· Provided desktop and technical support to end-users, resolving issues with hardware, software, printers, and network connectivity.

· Collaborated with senior administrators on infrastructure projects, contributing to system upgrades, migrations, and optimizations.

· Created and maintained detailed documentation for system configurations and troubleshooting procedures to ensure continuity and support team knowledge sharing.

• Designed and developed technical training modules for AT&T Wire Technicians, including step-by-step installation guides, fiber and copper troubleshooting procedures, and safety compliance workflows aligned with Network Technology standards.
• Delivered comprehensive training for technicians on network systems, installations, troubleshooting, and IP addressing.
• Created multimedia-rich training assets (videos, job aids, simulations, interactive LMS modules) to enhance technician accuracy and support performance consistency across AT&T’s Network Technology operations.
• Designed instructional content, including presentations, lab exercises, and simulations, to enhance technical learning outcomes for technicians.
• Led workshops for large and small groups, aligning instruction with AT&T’s corporate standards and security protocols.
• Partnered with management to identify training gaps, build targeted curricula, and measure program effectiveness.
• Collaborated with SMEs and field supervisors to transform complex network concepts—such as ONT provisioning, drop placement, bonding/grounding, and RG configuration—into clear, accessible instructional content for new hires and experienced technicians.

• Led admissions operations for online programs, achieving sustained enrollment growth and enhancing student intake processes
• Supervised and developed admissions teams, fostering accountability and elevating performance outcomes
• Implemented data-driven recruitment strategies to expand applicant pools and improve student diversity
• Led virtual engagement initiatives (webinars, consultations), improving prospective student experience and conversion rates
• Managed CRM systems (Salesforce, Slate) to track enrollment trends and support strategic decision-making
• Collaborated with academic and student support teams to ensure seamless transition from enrollment to student success