Rictravious Collier
Smyrna
Summary
Dynamic customer service professional with a proven track record at QuickBooks, adept at resolving conflicts and enhancing client loyalty. Skilled in effective communication and team collaboration, I excel in high-pressure environments. My commitment to excellence and efficient work ethic consistently drive positive customer experiences and repeat business.
Professional with strong background in customer service and vehicle management. Skilled at providing exceptional service, ensuring customer satisfaction, and maintaining high level of efficiency. Focused on teamwork, reliability, and adaptability to meet changing needs. Recognized for strong communication, organizational skills, and keen ability to handle multiple tasks in fast-paced environment.
Overview
5
5
years of professional experience
Work History
Valet
Hertz Car Rental
01.2025 - 03.2025
- Built positive customer rapport for courteous, friendly and professional service.
- Provided punctual, polite valet services to uphold professional standards.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Located and retrieved vehicles quickly to minimize customer wait times.
Electrician Top Helper
MMR Constructors
08.2023 - 01.2025
- Assisted in training new apprentices, sharing knowledge of electrical systems, and offering hands-on guidance to ensure their success within the field.
- Developed strong relationships with clients through excellent communication skills leading to repeat business and referrals.
- Assisted customers in making product selections, based on customers' needs, product specifications and applicable regulations.
- Implemented preventive maintenance strategies for long-term reliability of electrical systems while reducing potential hazards or disruptions caused by faulty components or wiring issues.
- Collaborated with team members to complete complex projects within tight deadlines, ensuring top-quality results.
- Adhered strictly to OSHA guidelines when working on potentially hazardous sites which resulted in minimal accidents during my tenure as an Electrician Top Helper.
Sales Assistant
Footlocker, Footlocker
11.2021 - 08.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Representative
QuickBooks
02.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Pebblebrook
Cobb, GA05.2021
Skills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
- Team collaboration
- Strong communication skills
- Flexible schedule
- Guest assistance
Timeline
Valet
Hertz Car Rental
01.2025 - 03.2025
Electrician Top Helper
MMR Constructors
08.2023 - 01.2025
Sales Assistant
Footlocker, Footlocker
11.2021 - 08.2023
Customer Service Representative
QuickBooks
02.2020 - 10.2021
Pebblebrook
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