Rigo Leach
Mineral Bluff
Summary
Results driven, relocatable, bi-lingual multi-unit executive with 20+ years in the retail industry. Passionate servant leader who merges successful team building capabilities and excellent communication skills to continually motivate and coach teams toward goal attainments. Strategic vision and customer service focus to capitalize on opportunities for growth. True passion for developing future leaders and watching others grow to their potential.
Overview
36
36
years of professional experience
Work History
Regional Vice President
Tractor Supply Company
10.2022 - Current
- Responsible for leading a team of 150 stores across 12 Districts on the West Coast to include 13 states from Idaho to Arizona
- Accountable for DM development, maximizing sales opportunities through merchant partnerships, new store sight selection, ensuring financial goal achievement and direct sightline to company mission and values
- First year top comp and sales plan increase region in the chain
- Successfully merged districts from 4 different teams into one region
- Identified 2 DMs and created development roadmaps for advanced roles
- Identified and created development plans for 4
- Western US Colorado Centered
District Manager
Tractor Supply Company
01.2018 - 10.2022
- Responsible for leading a team of 13 stores in South Florida totaling $60M in sales
- Accountable for sales and profit growth (through P&L management), Team Member and Manager development, maintaining staffing levels and the continued development of successful relationships with our business partners
- Within first year grew all measurable KPIs from last in region to top 5 within 14 districts
- Established succession plan leveraging the ASM position where 50% of all ASMs were on development plan for next level opportunities
- Grew sales of replacement/service plan from 13% to 25% of eligible items (92% improvement)
Regional Manager
Payless ShoeSource
04.2010 - 01.2018
- Responsible for leading a group of 81 store locations covered by 7 Group Leaders each with 10-12 stores
- During consolidation lead up to 150 stores totaling $110M
- Responsibilities include leading region to positive sales, earnings and key performance metrics through consistent customer engagement, operational execution and building successful teams
- Also, responsible for developing Group Leaders in preparation for next level assignment as District Leader
- 2016 – 2017 Project lead responsible for maintaining and driving collaborative efforts between retail operations, marketing and merchandising to bring added traffic and sales into Mexican border stores
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates
Director Retail Operations
Payless ShoeSource
01.2009 - 01.2010
- Responsible for leading a group of 12 Districts and 303 stores through Northern California, Hawaiian Islands, Nevada, Utah, Guam and Saipan totaling $180M in sales
- Introduced ideas and collaborative action plans at store and district level that resulted in sales growth of 120 bps and Unit per Transaction improvement of 300 bps
- Partnered with HR group to lead interview and selection process for new Group Leader position established within organization that affected all districts within region
Store Mgr, Training Supervisor & District Leader
Payless ShoeSource
06.1989 - 01.2009
- Began as store manager and held positions of increased responsibility through District Leader
- Responsible for leading a group of 47 store locations and 3 Group Leaders each leading 10 stores
- Responsibilities include guiding each group leader to ensure consistency in customer engagement, shrink, building profitability, consistent talent development and succession planning to ensure strong bench is ready for advancement or additional responsibilities within region
- Consistent top 10 results in the area of customer satisfaction as measured through customer feedback
- Passionate about the customer experience and the team’s ability to create the emotional connection
- Top performer in shrink control from 2005 through 2009
Education
B.A. - Business Administration
Tampa College of Business
Tampa, FL01.1991
Skills
- Staff leadership
- Strategic Decision-making
- Operational planning
- Operations management
- Expense control
- Expertise in Retail operations
- Teamwork
- Teamwork and collaboration
- Time management
- Effective communication
Accomplishments
- Rookie DM of the Year, Payless ShoeSource, Louisville, KY, First year DM ranked #3 of 180 districts., 01/01/98, 01/01/98
- Shrink Award, Payless ShoeSource, Tampa, FL, Lowest Shrink district in chain years 2006, 2007 and 2009. Below 1% each year., 01/01/06, 01/01/09
- People Development, Payless ShoeSource, Tampa, FL, Recognized for contributions made in developing bench for region and chain., 01/01/03, 01/01/05
- Divisional Team Player Award, Payless ShoeSource, Tampa, FL, Award for supporting regional programs and participating in corporate projects., 01/01/05, 01/01/08
- Regional Attitude Award, Tractor Supply, 01/01/19, 01/01/19
- Regional DM of the Year, Tractor Supply, 01/01/20, 01/01/20
Personal Information
Title: Regional Vice President
Training
- 4 Disciplines of Execution, Franklin Covey, Course to impact goal achievement through Lead Measures, Behaviors, Scorekeeping and Accountability.
- Time Management, Franklin Covey, Tampa, FL, Managing time and Priorities.
- Covey 7 Habits, Franklin Covey, Topeka, KS, How to approach each day efficiently to accomplish maximum effectiveness.
- 4 Roles of Leadership, Franklin Covey, Topeka, KS, Win-Win approach to leadership.
- Crucial Conversations, Institute for Management Studies, New Jersey, How to communicate effectively in stressful situations
- Critical Thinking, Institute for Management Studies, Boston, MA, Focus on improved thinking skills, problem solving and effective use of groups.
- Yellow Belt Training, Six Sigma, Kansas City, MO, Seminar for understanding Six Sigma problem solving methods.
- ADKAR, Change Management Learning Center, Topeka, KS, Goal oriented change management model
- Korn Ferry, Enterprise Leadership, C-Suite development - Completed 2024
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Regional Vice President
Tractor Supply Company
10.2022 - Current
District Manager
Tractor Supply Company
01.2018 - 10.2022
Regional Manager
Payless ShoeSource
04.2010 - 01.2018
Director Retail Operations
Payless ShoeSource
01.2009 - 01.2010
Store Mgr, Training Supervisor & District Leader
Payless ShoeSource
06.1989 - 01.2009
B.A. - Business Administration
Tampa College of Business
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