Riley Roper
Dawsonville
Summary
I'm known for a friendly demeanor and a detail-oriented approach, effectively managing high-volume dining periods. I offer strong interpersonal skills and dedication to providing top-notch service in fast-paced restaurant environment, I'm eager to learn and grow in this role. I have the ability to quickly grasp new concepts in hospitality and adept at multitasking under pressure. I'm ready to use and develop customer service and teamwork skills in the Assistant Food and Beverage Manager role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Server
Amicalola Falls State Park and Lodge
11.2022 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Mountain Education Charter School
Dahlonega, GA05-2024
Skills
- Strategic Problem Resolution
- Detail-Oriented Approach
- Friendly Demeanor
- Conflict management
- Employee training and development
- Teamwork and collaboration
- Exceptional communication
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Timeline
Lead Server
Amicalola Falls State Park and Lodge
11.2022 - Current
Mountain Education Charter School
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