Summary
Overview
Work History
Education
Skills
Training
Timeline
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L'Rio Dendy

Atlanta

Summary

Clerical and property management professional with 9+ years of experience in optimizing property operations and enhancing guest experiences. Proficient in CRM systems and property management software like Yardi and AppFolio, driving tenant satisfaction and maintaining high occupancy rates. Known for innovative problem-solving and maintaining Superhost status through excellent guest service, aiming to leverage skills in customer relations and data management to elevate property performance.

Overview

10
10
years of professional experience

Work History

Floating Leasing Consultant

Essential Staffing Solutions
05.2025 - Current
  • Facilitated seamless transitions for incoming tenants by coordinating move-in logistics such as scheduling inspections and obtaining necessary documentation.
  • Maximized building occupancy by closing new residential leases and achieving established sales quotas.
  • Networked with prospective residents by email, telephone and in-person meetings to understand residential needs and requirements and identify sales opportunities.
  • Streamlined the application process for prospective tenants, resulting in faster approvals and reduced vacancy rates.

Superhost

Airbnb Superhost, Independent
01.2020 - Current
  • Operate and manage short-term rentals, maintaining Superhost status consistently
  • Track income and occupancy using Excel and Airbnb dashboardsManaged short-term rentals to sustain Superhost status, enhancing guest satisfaction and increasing repeat bookings.
  • Coordinated seamless guest check-ins and maintenance requests, fostering positive reviews and strengthening customer loyalty.
  • Utilized pricing tools and market analysis to optimize listings, achieving noticeable revenue growth and improved occupancy rates.
  • Implemented streamlined booking processes, reducing response times and elevating overall guest experience.

Leasing Consultant

Southern Realty Partners
04.2018 - 01.2020
  • Resolved tenant concerns and coordinated with maintenance teamsStreamlined the application process using Yardi and AppFolio, enhancing efficiency and improving tenant onboarding satisfaction.
  • Fostered strong relationships with tenants through effective communication, resulting in a noticeable increase in tenant retention rates.
  • Analyzed market trends to adjust pricing strategies, achieving a consistent occupancy rate above 95% in a competitive market.
  • Coordinated with maintenance teams to promptly resolve tenant issues, improving response times and tenant satisfaction.
  • Conducted thorough property tours, highlighting key features that increased interest and led to quicker lease signings.

Administrative Assistant

DHL Express
01.2016 - 03.2019
  • Managed front office tasks including reception, scheduling, and documents
  • Supported executives with calendar management and expense tracking
  • Used Salesforce CRM for internal communication and client tracking facilitated seamless communication between departments, promoting a unified approach to project management and enhancing overall workflow efficiency.
  • Implemented a new scheduling system, significantly reducing appointment conflicts and improving executive time management.
  • Maintained accurate records of office transactions and correspondence, ensuring compliance with corporate standards and enhancing audit readiness.

Education

High School Diploma -

Langston Hughes High School
Atlanta, GA
05-2012

Associate of Arts - Business Administration

University of Phoenix-Arizona
Phoenix, AZ
05-2016

Skills

  • Property Management
  • Leasing
  • Airbnb
  • Yardi
  • Salesforce
  • AppFolio
  • Buildium
  • Microsoft Office
  • Google Workspace
  • CRM
  • Customer Service
  • Data Entry
  • On Site Software
  • Tenant Relations
  • Conflict Resolution
  • Data Analysis
  • Market Analysis
  • Negotiation Skills
  • Knock software

Training

  • Fair Housing Act Compliance Professional Training
  • Salesforce CRM Fundamentals Professional Training
  • Airbnb Hosting Strategy & Customer Experience Professional Training

Timeline

Floating Leasing Consultant

Essential Staffing Solutions
05.2025 - Current

Superhost

Airbnb Superhost, Independent
01.2020 - Current

Leasing Consultant

Southern Realty Partners
04.2018 - 01.2020

Administrative Assistant

DHL Express
01.2016 - 03.2019

High School Diploma -

Langston Hughes High School

Associate of Arts - Business Administration

University of Phoenix-Arizona

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L'Rio Dendy