River Lewis

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Enter the measurement and description of every item entering the warehouse .
• Keep expiration date up to date on a daily basis .
• Verify that the item upc matches the item number in the system.
• Problem solve for Inbound and Outbound .
• Make sure picks are done on time and audit every pick before loading the freight on the truck .

• Conducted routine quality audits to ensure compliance with industry standards.
• Reviewed documentation to verify accuracy and completeness of quality control processes.
• Collaborated with teams to identify areas for improvement in operational procedures.
• Implemented corrective actions to resolve quality issues in various operations.
• Monitored adherence to safety regulations during quality assessment procedures.

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• Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
• Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
• Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
• Managed warehouse operations and verified proper shipment procedures.
• Visually inspected all pallets for deliveries to verify quality and accuracy of shipments , others .
• Trained new hires on company process.

• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Assisted coworkers and staff members with special tasks on a daily basis
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Supervised 10 or more associates daily in my department.
• Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.

• Monitored cash drawers in 11 checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Trained team members in successful strategies to meet operational and sales targets.
• Performed customer services duties by helping customers with paying their bills using our bill pay service and also help customer send money to various places using our Western Union service.