Rodjany Pierre
Loganville
Summary
Compassionate Licensed Practical Nurse with clinical experience in oncology, behavioral health, rehabilitation, long-term care, medical-surgical, maternal/newborn, and pediatric nursing. Delivers patient-centered care through effective communication and collaboration with interdisciplinary teams. Ready to contribute to an acute care hospital.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Williams-Sonoma, Inc.
01.2020 - Current
- Provided exceptional customer service through active listening and effective communication.
- Resolved customer inquiries and complaints using company policies and procedures.
- Assisted customers with product selection to enhance their shopping experience.
- Resolved complex customer concerns, coordinated cross-departmental solutions, documented interactions accurately, managed competing priorities in high-volume environment to ensure customer satisfaction.
Patient Service Representative
Change Healthcare
01.2017 - 12.2019
- Managed patient inquiries and scheduled appointments efficiently.
- Coordinated insurance verification and clarified benefits for patients.
- Verified insurance eligibility and scheduled specialty appointments while ensuring HIPAA compliance and safeguarding confidential patient information.
- Assisted patients with billing questions and payment options.
Education
Practical Nursing Diploma -
South College
GA, USASkills
- Client Support
- Issue Resolution
- Customer Advocacy
- CRM Software
- Customer Feedback Analysis
- Service Coordination
- Quality Assurance
- Product Knowledge
- Data Entry
- Problem Solving
- Conflict Resolution
- Effective Communication
- Cross-Functional Teamwork
- EMR management
Technical And Clinical Skills
- Epic EMR
- Electronic Medical Records (EMR)
- Medication Administration
- Patient Assessment
- Vital Signs
- Blood Glucose Monitoring
- Patient Education
- Wound Care
- Foley Catheter Care
- NG Tube Care
- Tracheostomy Care
- Infection Prevention
- Therapeutic Communication
- Team Collaboration
Personal Information
Title: LPN
Relevant Nursing Experience
- Epic EMR
- Electronic Medical Records (EMR)
- Medication Administration
- Patient Assessment
- Vital Signs
- Blood Glucose Monitoring
- Patient Education
- Wound Care
- Foley Catheter Care
- NG Tube Care
- Tracheostomy Care
- Infection Prevention
- Therapeutic Communication
- Team Collaboration
Licensure And Education
- Epic EMR
- Electronic Medical Records (EMR)
- Medication Administration
- Patient Assessment
- Vital Signs
- Blood Glucose Monitoring
- Patient Education
- Wound Care
- Foley Catheter Care
- NG Tube Care
- Tracheostomy Care
- Infection Prevention
- Therapeutic Communication
- Team Collaboration
Timeline
Customer Service Representative
Williams-Sonoma, Inc.
01.2020 - Current
Patient Service Representative
Change Healthcare
01.2017 - 12.2019
Practical Nursing Diploma -
South College