Robert Bradley
Lawrenceville
Summary
Customer-focused professional with experience supporting fast-paced, deadline-driven environments. Known for strong communication, attention to detail, and dependable follow-through when customers and teams are relying on accurate information and timely resolution. Takes ownership of tasks, adapts quickly to changing priorities, and contributes positively to team performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Atlanta Flooring and Design Centers
Suwanee
02.2024 - 10.2025
- Build and maintain professional relationships with assigned builder accounts to support seamless flooring installations on active construction projects.
- Enter detailed work orders with accuracy, including materials, labor, scheduling notes, and installation requirements.
- Communicate proactively with internal teams and customers, responding to inquiries and reprioritizing tasks in a fast-paced, deadline-driven environment.
- Maintain open-order reports and follow up on purchase orders and revisions to keep projects on track.
Automation Tech Assistant
ThredUp
Suwanee
01.2020 - 02.2024
- Diagnosed and resolved automation issues involving sensors, conveyors, and robotics to reduce downtime and maintain production flow.
- Performed preventative maintenance and repairs to improve system reliability and equipment lifespan.
- Updated and maintained printer systems to ensure accurate shipping labels and on-time delivery.
- Conducted regular inspections to identify risks and improve operational efficiency.
Supervisor
Firehouse Subs
Lawrenceville
03.2014 - 11.2019
- Led daily store operations while coaching and training team members to improve performance.
- Resolved customer issues and ensured a positive guest experience.
- Managed scheduling, payroll support, inventory, and cash handling responsibilities.
- Trained new employees on service standards and food preparation techniques.
Skills
- Customer Service & Communication
- Multitasking in Fast-Paced Environments
- Accuracy & Attention to Detail
- Team Collaboration
- Computer Proficiency
- Task Prioritization & Follow-Through
- Customer account management
- Construction project support
Timeline
Customer Service Representative
Atlanta Flooring and Design Centers
02.2024 - 10.2025
Automation Tech Assistant
ThredUp
01.2020 - 02.2024
Supervisor
Firehouse Subs
03.2014 - 11.2019