Robert Cain
Atlanta
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in the IT field. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
5
5
years of professional experience
Work History
Help Desk Analyst
Telrite Holdings, Inc
07.2023 - Current
- Logged support tickets and closed when issues were resolved.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Documented support interactions for future reference.
- Resolved technical issues by troubleshooting.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Provided basic end-user troubleshooting and desktop support.
Logistics Driver
Just In Time Express Logistics
03.2022 - 07.2023
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized company liability and risks to loads by obeying traffic laws.
- Completed on-time deliveries by choosing best and most efficient routes.
Automotive Technician
Self-employeed
08.2019 - 02.2023
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Investigated customer complaints to identify cause of malfunctions.
- Repaired and replaced worn and damaged components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Cable Installation Technician
MK Communications
02.2019 - 08.2019
- Read blueprints and schematics to correctly place equipment.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Developed and implemented plans for installation of new networks and cabling systems.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
Education
CompTIA A+ Certification - Information Technology
ATG Learning
Atlanta06.2023
Automotive Technology - Automotive Technology
Atlanta Technical College
Atlanta, GA03.2010
Skills
- Resolve Technical Problems
- Troubleshooting Network Issues
- Software and Hardware Issues
- Network Infrastructure Monitoring
- Remote System Analysis
- Hardware Components
- Computer Hardware Knowledge
- Switches and Routers
- Application Support
- Organizational Skills
- Friendly and Patient
- LAN and WAN Assessment
Timeline
Help Desk Analyst
Telrite Holdings, Inc
07.2023 - Current
Logistics Driver
Just In Time Express Logistics
03.2022 - 07.2023
Automotive Technician
Self-employeed
08.2019 - 02.2023
Cable Installation Technician
MK Communications
02.2019 - 08.2019
CompTIA A+ Certification - Information Technology
ATG Learning
Automotive Technology - Automotive Technology
Atlanta Technical College
Similar Profiles
Steven JonesSteven Jones
Tech Support at Telrite WirelessTech Support at Telrite Wireless
LARAE GILBERTLARAE GILBERT
Remote Call Center Representative at TelriteRemote Call Center Representative at Telrite
Seugnet ZithaSeugnet Zitha
Agricultural Economist at Servicios Empresaviales Holdings (SE Holdings)Agricultural Economist at Servicios Empresaviales Holdings (SE Holdings)