Robert Conner
Columbus
Summary
Accomplished Service Manager-Service Advisor with a proven track record at Land Rover / Jaguar and other dealerships, enhancing customer satisfaction, loyalty and growth through expert vehicle maintenance education and warranty management/ knowledge. Skilled in CDK, staff development and training, I excel in fast-paced environments, consistently surpassing sales targets and driving team performance.
Overview
9
9
years of professional experience
Work History
Service Lane Manager
Headquarter Nissan Of Columbus
02.2024 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Provided exceptional service during high-volume periods, maintaining composure under pressure while handling multiple tasks simultaneously.
Service Advisor
Acura of Columbus
11.2023 - 02.2024
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
General Manager
Crunch Fitness
04.2023 - 10.2023
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
Service Manager
Land Rover / Jaguar of Gaithersburg - Mobile
02.2016 - 01.2022
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Education
Bachelor of Science - Kinesiology
Mulanburge College
Mulanburge, KY Skills
- Staff training and development
- proficient in CDK
- Strong work ethic
- Goal oriented
- KPI monitoring
- P&L management
Timeline
Service Lane Manager
Headquarter Nissan Of Columbus
02.2024 - Current
Service Advisor
Acura of Columbus
11.2023 - 02.2024
General Manager
Crunch Fitness
04.2023 - 10.2023
Service Manager
Land Rover / Jaguar of Gaithersburg - Mobile
02.2016 - 01.2022
Bachelor of Science - Kinesiology
Mulanburge College
Similar Profiles
Benjamin TinkerBenjamin Tinker
Service Advisor at Headquarter Nissan Of ColumbusService Advisor at Headquarter Nissan Of Columbus
Avio PresaAvio Presa
Receptionist at Headquarter NissanReceptionist at Headquarter Nissan
Sarah BottSarah Bott
Service Advisor at Nissan of ColumbusService Advisor at Nissan of Columbus