Robert Feinburg
Lawrenceville
Summary
Dynamic leader with a track record of success in management at Mister Car Wash. Enhanced operational efficiency and customer satisfaction through strategic quality assurance and innovative staff management. Expertise in point of sales systems and driving business development. Transformed underperforming teams into top performers, achieving a 20% increase in customer service scores.
Overview
16
16
years of professional experience
Work History
General Manager
Mister Car Wash
Cumming
03.2023 - Current
- Oversaw daily operations of car wash facilities to ensure smooth service delivery.
- Oversaw daily operations, analyzed financial performance, scheduled staff, recruited team members, and coordinated inventory orders to ensure seamless service delivery.
- Managed staff scheduling and training to optimize workforce efficiency.
- Implemented quality control measures to maintain service standards across locations.
- Set business tone on customer expectations, resolved customer complaints, managed damage claims, and ensured compliance with safety measures for customers and staff.
Assistant Manager
Delta Group
Buford
07.2015 - 01.2023
- Delivered staff results by communicating job expectations, planning, monitoring, and appraising job results.
- Achieved department objectives by managing staff and planning, evaluating department activities.
- Conducted training sessions to enhance team skills.
- Maintained a safe, secure, and legal work environment.
Quality Assurance Director
Concentrix
Norcross
11.2014 - 04.2015
- Achieved rapid promotion from Tier 1 Agent to QA to enhance quality assurance processes.
- I managed Tier 1 Agents to make sure all Agents were performing at top levels and providing great support to Customers while making sure Agents were following company procedures.
- Transformed underperforming Agents into top performers through targeted coaching and feedback.
- Supported Agent development by grading and logging calls for quality checks.
- Maintained consistent phone interactions and effective communication with customers.
- Skills Used: Determining, negotiating and agreeing in-house quality procedures, standards and/or specifications. Monitoring performance, recording, analyzing and distributing statistical information, determining training needs, setting customer service standards.
Supervisor
Khol's
Duluth
03.2011 - 11.2014
- Achieved higher customer service scores by managing front operations effectively.
- Implemented compliance standards to optimize daily operational efficiency.
- Reinforced point-of-sale service standards and ensured adherence to company policies.
- Resolved customer issues and directed workflow to point-of-sale associates as required.
- Trained new store and sales associates on point-of-sale operations and service expectations.
- Greeted customers while processing purchases with accuracy and efficiency.
Sales
Macy's
Alpharetta
10.2010 - 01.2011
- Attained sales and reward objectives by providing excellent service and product knowledge.
- Inspired customers to make purchases while celebrating their decisions, fostering a positive impression of Macy's and enhancing customer loyalty.
- Connected with customers by asking questions and actively listening to their needs, providing tailored options and advice.
- Processed customer returns with courtesy and professionalism to ensure satisfaction.
- Organized selling floor displays and replenished stock to maintain an inviting shopping environment.
- Learning Macy's systems and procedures to enhance selling efficiency and complete support duties.
- I've learned how to sell credit accounts, and learned the POS system that over the years now, I'm fluent on using any POS system.
Education
Bachelors - Atlanta, GA
Art Institute of Atlanta
Atlanta, GA01-2009
High School Diploma - Lawrenceville, GA
Central Gwinnett High School
Lawrenceville, GA01-2003
Skills
- Operational strategy
- Inventory management
- Quality assurance
- Point of sales expertise
- Sales development
- Data analysis
- Management and leadership
- Supervisory skills
- Presentation skills
- Brand management
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
General Manager
Mister Car Wash
03.2023 - Current
Assistant Manager
Delta Group
07.2015 - 01.2023
Quality Assurance Director
Concentrix
11.2014 - 04.2015
Supervisor
Khol's
03.2011 - 11.2014
Sales
Macy's
10.2010 - 01.2011
Bachelors - Atlanta, GA
Art Institute of Atlanta
High School Diploma - Lawrenceville, GA
Central Gwinnett High School