Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Central Service Office and Parts Manager
Blake And Pendleton, Inc.
07.2016 - Current
Rearranged parts department to better serve changing trends and keep workspaces organized.
Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
Increased efficiency in the parts department by implementing an improved inventory management system.
Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Supervise all office personnel through processing our service orders from beginning with quotes to completing service orders with invoicing.
Also advise service manager of any irregularities in service reports or inventory for remote locations to make corrective actions.
Recently I am involved with corporate office to implement a new service program through out the company.
Also using my location as the test site for the new program.
Oversee and assist inside salesperson on-site here.
Using excel,word, Take Stock program and recently Epicor P21. In test stages of Epicor FSM.
In the 8 years here i started as a service technician and have work in several position, learning all phases of shop work to service office processes.
Police Officer
Gray Police Department
05.2013 - 04.2015
Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Answered emergency calls for help from citizens and business owners.
Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
Secured crime scenes, gathered evidence, and questioned witnesses.
Deputy Sheriff
Jones County Sheriff's Office
04.2008 - 05.2013
Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
Provided public safety assistance at community events to maintain safe and secure environments.
Investigated incidents and crimes, collected evidence, and recorded witness statements.
Maintenance Technician
Vulcan Materials
11.2006 - 04.2008
Operated varied hand and power tools to complete repairs.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Troubleshot equipment breakdowns and performed preventive maintenance.
Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Followed safety protocols to minimize workplace accidents.
Inspected and maintained equipment to keep items in top working condition.
Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
Improved equipment functionality by conducting regular maintenance checks and repairs.