Robert Gilmore
Hampton
Summary
Dynamic sales professional with a proven track record at American Freight, generating over $2M in sales. Expert in consultative selling and customer retention, consistently exceeding KPIs. Skilled in CRM systems and team leadership, fostering loyalty and driving repeat business through effective follow-ups and upselling techniques.
Overview
10
10
years of professional experience
Work History
Senior Sales Associate / Sales Lead
American Freight Furniture & Mattress
Hampton
01.2020 - 12.2024
- Generated over $2M in cumulative sales over 5 years through consultative selling and excellent customer retention.
- Trained and mentored new hires on closing techniques, product knowledge, and company protocols.
- Maintained the top 10% sales ranking across the Southeast region in 2023 and 2024.
- Regularly exceeded monthly KPIs in revenue, customer satisfaction scores, and warranty upsells.
- Conducted follow-ups with clients post-sale to drive repeat business and referrals.
Sales Specialist – Home Theater & Appliances
Best Buy
McDonough
06.2017 - 12.2019
- Delivered a personalized customer experience in the high-ticket electronics and appliances department.
- Reached and surpassed daily sales targets, achieving a 120% performance average in 2019.
- Advised customers on financing options, warranties, and package deals to increase basket size.
- Acted as department lead during holiday peak season, managing customer flow and floor coordination.
Retail Sales Consultant
T-Mobile (Authorized Retailer – Wireless Zone)
Stockbridge
05.2015 - 05.2017
- Educated customers on wireless plans, promotions, and devices, consistently leading the team in new line activations.
- Ranked top 5 in the district for accessory bundling and insurance plan sales.
- Assisted with in-store events to drive foot traffic and local customer engagement.
- Maintained accurate customer records in CRM system and followed up on leads.
Education
High School Diploma -
Martin Luther King High School
Philadelphia, PA06-2009
Skills
- B2C Sales & Consultative Selling
- CRM & POS Systems (Salesforce, Lightspeed, RetailPro)
- Performance Metrics & Sales Reporting
- Upselling & Cross-Selling Techniques
- Customer Retention & Loyalty Building
- Team Leadership & Training
- Conflict Resolution & Negotiation
- High-Ticket Product Sales
Timeline
Senior Sales Associate / Sales Lead
American Freight Furniture & Mattress
01.2020 - 12.2024
Sales Specialist – Home Theater & Appliances
Best Buy
06.2017 - 12.2019
Retail Sales Consultant
T-Mobile (Authorized Retailer – Wireless Zone)
05.2015 - 05.2017
High School Diploma -
Martin Luther King High School
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