Robert Goston
CANTON
Summary
Dedicated professional experienced in driving company growth through effective teamwork and organizational skills. Contributed to success by gaining customer trust and delivering results in fast-paced environments. Committed to continuous learning and making a meaningful impact within a reputable organization.
Overview
25
25
years of professional experience
Work History
Service Manager
Mavis Tire
Woodstock
08.2025 - 02.2026
- Supervised technicians and service staff, overseeing scheduling and performance to enhance service delivery
- Delivered exceptional customer service and resolved escalated customer concerns
- Oversaw sales goals and ensured team met or exceeded targets
- Managed daily store operations to maximize efficiency and drive profitability
- Managed inventory, ordering, and vendor relationships
- Trained and developed employees, fostering skill improvement and elevating customer satisfaction
- Ensured compliance with safety standards and company policies
- Handled cash management, daily deposits, and financial reporting
Driver helper
Wallace Logistics
08.2022 - 05.2025
- Greeted customers and ensured accurate delivery and collection of packages to enhance customer satisfaction.
- Maintained accurate delivery records and collected customer signatures to ensure compliance and accountability.
- Assist the driver in finding delivery locations by using maps, GPS, or other navigation tools.
- Operated hand trucks and dollies to efficiently move large packages, facilitating timely deliveries.
- Loaded and unloaded goods from the truck safely.
Shipping & Receiving
Hill Street Warehouse
01.2020 - 07.2022
- Verify shipment details against orders or invoices
- Inspect items before shipment for damage or accuracy
- Created shipping documents, including packing slips and bills of lading, to ensure accurate shipment processing
- Prepared outgoing shipments by labeling, packaging, and boxing items for delivery
- Schedule pickups with carriers (FedEx, UPS, etc.)
- Loaded trucks with outgoing shipments
- Updated inventory records post-shipment to maintain accurate stock levels
Virtual Customer Service Representative
Sears & Office Max
01.2019 - 06.2022
- Resolved customer problems and complaints by clarifying the issue, explaining the best solution with follows while building trust in the brand by responding efficiently and helpfully to customer.
- Processed customer orders with attention to detail, ensuring accuracy and satisfaction.
- Informed customers about policies and procedures, enhancing their understanding and experience.
- Maintained accurate records of customer interactions and cases, supporting effective follow-up and resolution.
Assistant Manager
K&K Eatery
02.2013 - 03.2017
- Resolved customer inquiries and conflicts to ensure a positive dining experience.
- Assisted in recruitment and training of staff to enhance team effectiveness.
- Developed staff schedules and assigned tables to optimize service flow.
- Opening and closing the restaurant.
- Restocked produce and equipment efficiently to maintain inventory levels.
- Recorded daily income and expenses accurately to track financial activity.
Security Shift Supervisor
Winfield Group, Inc.
01.2008 - 12.2012
- Supervised security officers, planned and scheduled work, organized training, and recommended candidates for hiring or disciplinary actions.
- Taught and enforced safety regulations to ensure compliance and enhance workplace security.
- Greeted and assisted visitors, reviewed security equipment utilization and maintenance to ensure operational readiness.
- Managed calendars, itineraries, and agendas; scheduled and coordinated management duties and departmental meetings.
Customer Service Representative
ATC
01.2001 - 12.2008
- Managed daily call center operations to deliver consistent and efficient customer service.
- Received inbound calls from participants regarding account inquiries, providing accurate information and support.
- Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
- Document all calls with regards to participant inquiries accurately using Call tracking system.
- Monitored call tracking for administrative team responses, ensuring timely follow-up on participant inquiries.
Quality Assurance Auditor
Motorola
01.2005 - 12.2006
- Designed and implemented policies and procedures that ensured adherence to quality standards throughout production.
- Monitored testing of processes and products to identify quality issues and ensure compliance with standards.
- Maintained clean, orderly work environment to support operational efficiency and safety.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Driver Helper/Mover
Morton's Moving Company
01.2001 - 12.2005
- Load, pack and unload items with care.
- Monitored items throughout moving process to ensure no damage occurred.
- Wrapped furniture in bubble wrap and blankets to prevent damage during transport.
- Conducted detailed inventory of items pre- and post-transport to verify accuracy.
- Place furniture in the requested positions at the new location.
Education
General Studies
GRAMBLING STATE UNIVERSITY
GramblingSkills
- Customer Service Skills
- Written Communication
- Documentation Skills
- Microsoft Word
- Inventory management
- Microsoft Excel
- Typing speed
- Team Leadership
Education Skills
Grambling State University, Forklift Certification, Excellent Customer Service Skills, Excellent written communication and documentation skills, Microsoft Word/Excel, Type 35-50 wpm
Timeline
Service Manager
Mavis Tire
08.2025 - 02.2026
Driver helper
Wallace Logistics
08.2022 - 05.2025
Shipping & Receiving
Hill Street Warehouse
01.2020 - 07.2022
Virtual Customer Service Representative
Sears & Office Max
01.2019 - 06.2022
Assistant Manager
K&K Eatery
02.2013 - 03.2017
Security Shift Supervisor
Winfield Group, Inc.
01.2008 - 12.2012
Quality Assurance Auditor
Motorola
01.2005 - 12.2006
Customer Service Representative
ATC
01.2001 - 12.2008
Driver Helper/Mover
Morton's Moving Company
01.2001 - 12.2005
General Studies
GRAMBLING STATE UNIVERSITY