Robert Griffin
Milledgeville
Summary
Dynamic Store Manager with extensive experience at CVS, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective training and mentoring. Skilled in inventory management and problem-solving, consistently maintaining a clean and organized environment to optimize store operations and improve efficiency.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
CVS
06.2022 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Pharmacy Technician
Walmart
05.2021 - 06.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Shift Supervisor
CVS
03.2013 - 06.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Certificate of Bartending Mixology# PBMX1000002838 - Mixology
Professional Bartending School
Online05-2016
Associate of Applied Science - Neuromuscular Therapy
Gwinnett Technical College
Lawrenceville, GA05-2010
High School Diploma -
R.L. Osborne High School
2451 Favor Rd Marietta, Ga 3006005-2007
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Inventory management
Certification
- Mixology Training - 2016-present
- Pharmacy Technician License, Walmart and CVS - 2021-2023
Timeline
Store Manager
CVS
06.2022 - 03.2025
Pharmacy Technician
Walmart
05.2021 - 06.2022
Shift Supervisor
CVS
03.2013 - 06.2021
Certificate of Bartending Mixology# PBMX1000002838 - Mixology
Professional Bartending School
Associate of Applied Science - Neuromuscular Therapy
Gwinnett Technical College
High School Diploma -
R.L. Osborne High School
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