Summary
Overview
Work History
Education
Skills
Timeline
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ROBERT JONES

Savannah

Summary

Motivated and dedicated professional with extensive experience in client relations and organizational duties. Proven track record of success in customer service. Expert insight and proficiency in following policies and procedures. Skilled and collaborative team player with a background in coordinating, planning, and supporting daily operations.

Overview

22
22
years of professional experience

Work History

CONCIERGE/DISPATCHER

Southern Empire Protection, LLC
08.2011 - Current
  • Provide exceptional security service along with customer service
  • Give directions and other assistance to staff members and visitors as required
  • Proactively address all concerns and issues in accordance with the company’s customer service standards
  • Answer all inbound calls and respond to customer inquiries
  • Ensure accurate data entry into company software and dispatch security guards as needed
  • Utilize scripts and job aids to answer questions as instructed
  • Build a rapport with customers while providing great customer service
  • Manage escalated service concerns
  • Submit requests to the proper department to prevent re-occurring issues and recommended improvements in the process and procedure
  • Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Managed visitor access control, ensuring compliance with security protocols and maintaining a safe environment.
  • Coordinated transportation arrangements for guests, enhancing their overall experience at the facility.
  • Assisted in emergency response procedures, providing support to security personnel during critical situations.
  • Collaborated with security team to monitor premises, reporting any suspicious activities or safety concerns immediately.
  • Implemented effective communication strategies to facilitate smooth operations between guests and staff members.
  • Ensured guest safety and security, monitoring public areas and managing access to guest floors.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

INVENTORY CLERK

PERIMETER MACY’S INC
02.2009 - 07.2011
  • Maintained accurate inventory records using inventory management systems.
  • Assisted in conducting regular stock audits to ensure compliance with company standards.
  • Processed incoming and outgoing shipments, verifying contents against packing lists.
  • Collaborated with team members to optimize storage space and improve organization efficiency.
  • Monitored product levels and reported discrepancies to management for timely resolution.
  • Trained new staff on inventory procedures and best practices for accuracy.
  • Implemented improved tracking methods to enhance inventory control processes.
  • Maintained inventory count, tracked usage, and documented variances.
  • Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
  • Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Kept detailed records of damaged or defective products, ensuring timely returns or disposals as needed.
  • Maintained a safe working environment by adhering to warehouse safety regulations and guidelines.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Trained new hires on proper inventory protocols, ensuring consistent adherence to established procedures across all staff members.

LOGISTICS CLERK

MARSHALLS INC WAREHOUSE
01.2007 - 01.2009
  • Supported all functions for packaging/shipping products
  • Evaluated and maintained appropriate inventory levels for all departments through daily inventory inspections
  • Executed high volume productivity and exceeded daily production quotas
  • Recorded and confirmed delivery and routed items to appropriate storage areas
  • Served as coach/mentor and Subject Matter Expert to all staff to ensure smooth flow of production and adoption of any new processes
  • Proficient use of all company software and equipment to record shipment data and verify orders
  • Managed escalated service concerns and identified solutions to resolve within timely manner
  • Worked along shipping manager to ensure all orders are picked and delivered on time
  • Responsible for the planning, organizing and daily operations of shipping and receiving docks

RESTOCK SPECIALIST

BRANDSMART
01.2004 - 01.2007
  • Described use and operation of merchandise to customers
  • Shared product knowledge with customers while making personal recommendations
  • Worked as a team member to provide the highest levels of service to customers
  • Restocked merchandise on a daily basis and trained new employees coming in to the work place
  • Preparation of pallets for distribution in scheduled based environment

Education

High School Diploma -

Johnson High School
Savannah, GA
01.2007

Skills

  • Microsoft Office
  • Effective conflict resolution
  • Client support
  • Efficient time management
  • Security
  • Detail-oriented data management
  • Logistics
  • Operational leadership
  • Inventory management
  • Highly adaptable
  • Dedicated work ethic
  • Proficient problem solving

Timeline

CONCIERGE/DISPATCHER

Southern Empire Protection, LLC
08.2011 - Current

INVENTORY CLERK

PERIMETER MACY’S INC
02.2009 - 07.2011

LOGISTICS CLERK

MARSHALLS INC WAREHOUSE
01.2007 - 01.2009

RESTOCK SPECIALIST

BRANDSMART
01.2004 - 01.2007

High School Diploma -

Johnson High School

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ROBERT JONES