Robert King

- Rearranged parts department to better serve changing trends and keep workspaces organized.

- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.

- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.

- Increased efficiency in the parts department by implementing an improved inventory management system.

-Built strong rapport with customers, fostering loyalty and repeat business.

- Increased customer satisfaction by providing personalized service and product recommendations.

- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.

- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.

- Implemented a system for accurately pulling and staging orders, reducing mistakes and increasing customer satisfaction

- Examined claims forms and other records to determine insurance coverage.

- Verified insurance claims and determined fair amount for settlement.

-Prepared summaries of damage, payments, and policy coverage.

- Documented information gathered in field and uploaded data to company database for efficient processing.

- Provided outstanding customer service, addressing questions and concerns throughout the sales process.

- Increased client retention rates through consistent delivery of top-notch sales services that exceeded expectations.

- Oversaw the dispatch operations for all drivers to ensure timely parts delivery to all clients

- Provided weekly scheduling ensuring all departments were fully staffed while maintaining a balanced payroll.

- Coordinated transfers between surrounding stores expanding our inventory to better serve customers

As the General Manager, It was my duty to coordinate all daily tasks of the business to ensure optimum efficiency. Some of my duties included:

- Scheduling/Dispatching work: It was my responsibility schedule drop offs/pick ups with customers as well as dispatch the work to the technicians in order to ensure the most efficient turnaround on sold work. I was also responsible for communicating with customers on a step-by-step basis to keep them aware of the progress being made to their vehicle.

- Writing Service: It was my responsibility to build the repair orders based on findings given to me by the technicians. This involved sourcing the most cost effective parts as well as building the labor for the work to be done allowing for maximum profit per lift. In addition to sourcing parts, it was also my duty to order and distribute parts to technicians as well as manage returns to various vendors.