Robert Kisker
Canton
Summary
Performance-driven and detail oriented - with experience in Hospitality and Sales - looking for a position that offers an interactive work environment and opportunity for growth. Proactive, well-organized, adept in communication skills and finding creative solutions.
Overview
6
6
years of professional experience
Work History
Interim Site Leader
Tidal Wave Auto Spa
09.2024 - Current
- Quickly identified areas of opportunity for the site and created detailed action plans to improve those areas of the business
- Trained and developed team members to exceed Tidal Wave Standards in all aspects including Safety, Enrollment, and Overall guest experience
- worked closely with construction team to complete remaining items on docket and finalize build
- Reduced comps from 2.71% to 1.48% and Refunds from .09 cpc to .04cpc with a 4 week average of .03
- Worked diligently and collaboratively with chem rep from Sonny's to resolve chemical and equipment issues raising CAS PQV score from 67.71 to 96.72
- Improved to an average score of 92.4 on all Mystery Shops, Audits, Site Assessments and Safety Assessments over 8 weeks
- Developed team members from Carwash Attendant to Team Lead and Team Lead to Assistant Site Leader
- Led detailed, hands-on and preventive maintenance and repairs to equipment
Assistant Site Leader
Tidal Wave Auto Spa
02.2024 - 09.2024
- Assisted with the growth of monthly CPR from 100,000 to 120,000 through fundraising, fleet acquisition, and working closely with each team member to refine their skills at XPT
- Performed regular maintenance and repairs to minimize site downtime and maximize profit
- Tracked weekly chemical usage to monitor/regulate the proper application of chemistry ensuring a perfectly clean car and applied knowledge gained though Sonny's Carwash College to identify and resolve any issues in chemical variances.
- Assisted with the recruiting and hiring of team members and the subsequent onboarding/training of those team members up to Tidal Wave Standards.
- Completed Sonny's Carwash College online
- Completed SL Development Training Program
Server/Bartender
Featherstone's Grill
08.2023 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Product Specialist
Matthew's Kia Of Cartersville
11.2020 - 08.2022
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Increased dealership revenue with effective sales strategies tailored to individual client needs.
- Demonstrate an accurate and detailed knowledge of the Kia product line in order to successfully guide our guests through the purchasing experience.
- Maintaining a monthly average of setting 22.6 Appointments; closing at 45.6%.
- Closing internet leads and cold calls at a monthly average of 31.69%
- Was named store champion in sales for the 1st quarter of 2022
Assistant Food and Beverage Director
Morton's The Steakhouse
07.2019 - 03.2020
- Received orders daily and followed proper food receiving, storage and preparation techniques to maintain ingredient quality
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions
- Counted inventory, reconciled daily transactions, balanced cash registers and prepared restaurant's cash-earnings for pick-up/deposit
Traveling Corporate Trainer
Morton's The Steakhouse
11.2018 - 03.2020
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity in areas like Wine and Spirits, Communication Skills, and Customer-service
- Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements
- Efficiently analyzed learning needs of departments to set realistic goals and determine training methods
- Trained new trainers to promote consistency in quality of service and representation of the Mortons's brand
Education
Acting -
Playhouse West
Philadelphia, PALake Travis High School
Austin, TexasSkills
- Outgoing personality
- Energetic and Independent self-starter
- Tremendous interpersonal skills
- Team building
- Team management
- Team training
- Creative Problem resolution
- Organization
- Customer service oriented
References
John Powers - 276 - 451 - 4030
Patrick Powers - 404 - 310 - 4145
Christopher Grice 231-649 - 3041
Timeline
Interim Site Leader
Tidal Wave Auto Spa
09.2024 - Current
Assistant Site Leader
Tidal Wave Auto Spa
02.2024 - 09.2024
Server/Bartender
Featherstone's Grill
08.2023 - 11.2023
Product Specialist
Matthew's Kia Of Cartersville
11.2020 - 08.2022
Assistant Food and Beverage Director
Morton's The Steakhouse
07.2019 - 03.2020
Traveling Corporate Trainer
Morton's The Steakhouse
11.2018 - 03.2020
Acting -
Playhouse West
Lake Travis High School
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