Robert L. Wiggins III
Dunwoody
Summary
Results-driven professional well-versed in customer retention strategies and client relationship management. Known for delivering impactful solutions that enhance customer loyalty and satisfaction. Consistently collaborates with cross-functional teams to achieve organizational goals and adapt to evolving business needs with strong focus on conflict resolution and communication skills.
Overview
8
8
years of professional experience
Work History
SFPP Account Representative
State Farm Insurance
01.2024 - Current
- Proactively resolved customer account issues regarding billing & payments.
- Constructed personalized responses to customer complaints.
- Created a friendly customer rapport, while maintaining efficiency, speed, and accuracy.
ECC Retention Specialist
State Farm Insurance
04.2023 - 01.2024
- Provided guidance and advice to customers regarding insurance inquiries.
- Facilitated insurance transactions, including payments and policy changes.
Training Mentor
Wesley Financial Group
01.2021 - 07.2021
- Assembled a training program for the closing department.
- Spearheaded training of new specialists in the department.
- Implemented continued training for experienced specialists.
Closing Specialist
Wesley Financial Group
06.2019 - 01.2021
- Communicated with timeshare companies and clients to ensure successful termination of timeshare contracts.
- Implemented team and department projects to accelerate timeshare cancellations.
Claim Associate, Subrogation
State Farm Insurance
06.2018 - 06.2019
- Collaborated with other insurance carriers to expedite recovery of claim reimbursement.
- Provided detail oriented results for maximum productivity.
- Assigned to special projects, both individually and as part of a team, to ensure Claims department efficiency.
Education
Bachelor of Arts - English
Middle Tennessee State University
Murfreesboro, TN05-2014
Skills
- Strong customer service and communications skills
- Able to easily adapt to new systems and technology
- Excellent interpersonal skills and ability to work well with others
Timeline
SFPP Account Representative
State Farm Insurance
01.2024 - Current
ECC Retention Specialist
State Farm Insurance
04.2023 - 01.2024
Training Mentor
Wesley Financial Group
01.2021 - 07.2021
Closing Specialist
Wesley Financial Group
06.2019 - 01.2021
Claim Associate, Subrogation
State Farm Insurance
06.2018 - 06.2019
Bachelor of Arts - English
Middle Tennessee State University