Summary
Overview
Work History
Education
Skills
Timeline
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Robert McDonough

Albany,GA

Summary

  • Dynamic leader with a proven track record at Lowes Home Improvement, enhancing store performance and customer satisfaction through expert inventory control and exceptional team leadership. Excelled in fostering customer relationships, driving sales growth, and streamlining operations. Achieved notable sales targets and employee retention rates by leveraging problem-solving skills and a customer-centric approach.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Lowes Home Improvment
12.2023 - Current
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Created and maintained safe and secure work environments for employees.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Rotated merchandise and displays to feature new products and promotions.

Department Supervisor

Lowes Home Improvment
06.2021 - 12.2023
  • Wrote out weekly schedules to maintain coverage levels for expected demands.
  • Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Built and designed large displays weekly to promote specific products.
  • Enhanced department efficiency by streamlining processes and implementing new strategies.

Sales Specialist

Lowes Home Improvment
02.2020 - 06.2021
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Contributed to event marketing, sales and brand promotion.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Maintenance Technician

Gilchrest County School System
06.2018 - 01.2020
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
  • Operated varied hand and power tools to complete repairs.
  • Executed tasks within time and budget constraints.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Inspected and maintained equipment to keep items in top working condition.

Education

Advanced Welding Technology - Welding

Florida Gateway College
Lake City, FL
05.2020

Basic Welding Technology - Welding

Florida Gateway College
Lake City, FL
05.2019

High School Diploma -

Bell High School
Bell, FL
05.2018

Skills

  • Problem-solving
  • Customer experience
  • Inventory control
  • Retail operations
  • Time management
  • Store organization
  • Team building and leadership
  • Staff supervision
  • Stock management
  • Employee scheduling
  • Hiring and training
  • Sales techniques
  • Sales expertise
  • Sales growth
  • Order management
  • Records management
  • Marketing and promotions
  • Cost control

Timeline

Assistant Store Manager

Lowes Home Improvment
12.2023 - Current

Department Supervisor

Lowes Home Improvment
06.2021 - 12.2023

Sales Specialist

Lowes Home Improvment
02.2020 - 06.2021

Maintenance Technician

Gilchrest County School System
06.2018 - 01.2020

Advanced Welding Technology - Welding

Florida Gateway College

Basic Welding Technology - Welding

Florida Gateway College

High School Diploma -

Bell High School

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Robert McDonough