Summary
Overview
Work History
Education
Skills
Awards
MILITARY SERVICE
ADDITIONAL INFORMATION
Timeline
Generic

Robert Williams

Dublin

Summary

Dedicated U.S. Army Veteran with a proven track record of leadership, teamwork, and problem-solving skills. Experienced in managing high-stakes situations with composure and efficiency. Possess strong work ethic and adaptability to diverse environments. Seeking to leverage military experience into a civilian career that values discipline and commitment.

Overview

12
12
years of professional experience

Work History

Dispatcher/Driver

Candace Transportation LLC
10.2020 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Partnered with dispatchers to deliver services to clients efficiently.
  • Facilitated coordination among drivers for efficient route execution.

Customer Service Representative

Family Dollar
02.2019 - 10.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Warehouse Worker

TRS
06.2017 - 08.2017
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Technical Supply Clerk

Bravo Company 603rd Army Sustainment Brigade
04.2015 - 06.2016
  • Implemented efficient system for item handling and customer inquiry management.
  • Participated in daily meetings with senior leaders to annotate shop items for collection.
  • Handled forms related to the upkeep of military aircraft.
  • Collaborated with various companies across the military installation to locate and procure items.
  • Arranged appointments to facilitate the refurbishment or demolition of substandard parts.

Army Warehouse Specialist

Alpha Company 603rd Army Sustainment Brigade
10.2014 - 04.2015
  • Stored and distributed military equipment efficiently and systematically.
  • Managed material receipt for military components like aviation blades, engines, and turbines.
  • Tracked and updated records for stored and received items with accuracy.
  • Completed scheduled inventories at weekly, quarterly, and annual intervals.

Army Warehouse Specialist

595 Maintenance Company
10.2013 - 01.2014
  • As team leader I provided the daily tasking and supervised all storage duties. Maintained written and electronic notes on all equipment responsible for.
  • Responsible for finding discrepancies in received materials such as cracks, chips, dents, missing pieces and non working items.
  • Customer service was helping customers find items. Finding item locations and giving exact quantity.
  • Worked with all different branches of the military. Army, Navy, Marines and Air Force.

Education

High school or equivalent - General Studies

Telfair County High School
McRae, GA
05.2009

Skills

  • Materials Management (3 years)
  • Inventory Management (3 years)
  • Leadership Development (3 years)
  • Quality Assurance (1 year)
  • Team Building (3 years)
  • Dispatching (25 years)
  • Rideshare Driving (25 years)
  • Community Outreach (2 years)
  • Customer Service (2 years)
  • Stocking (3 years)
  • Distribution (3 years)

Awards

Certificate of Achievement, April 2015, This award was given to me as part of the military forwarded yearly tax service. Provided to all military personnel, DOD civilians, and retirees.

MILITARY SERVICE

  • Service Country: United States
  • Branch: Army
  • Rank: SPECIALIST
  • January 2013 to June 2016
  • Army Logistical Specialist.
  • Material Receipt Handler.
  • Kept inventory and storage of all military equipment in a warehouse setting.
  • Basic knowledge of SAP system.
  • Distribution and Transportation.
  • Customer service experience.
  • Team leader for warehouse section.
  • Basic leadership ability and skills.

ADDITIONAL INFORMATION

In my spare time I like to read, workout, or play games. Some of my hobbies include writing poetry, singing, doing comedic impressions. I help the needy as well not volunteering but just helping when I can. My dream one day is to open up a business that takes homeless veterans and help them get back on their feet

Timeline

Dispatcher/Driver

Candace Transportation LLC
10.2020 - Current

Customer Service Representative

Family Dollar
02.2019 - 10.2019

Warehouse Worker

TRS
06.2017 - 08.2017

Technical Supply Clerk

Bravo Company 603rd Army Sustainment Brigade
04.2015 - 06.2016

Army Warehouse Specialist

Alpha Company 603rd Army Sustainment Brigade
10.2014 - 04.2015

Army Warehouse Specialist

595 Maintenance Company
10.2013 - 01.2014

High school or equivalent - General Studies

Telfair County High School

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Robert Williams