Roberta Lewis
Stockbridge
Summary
Dedicated Customer Service Representative with more than 15 years of experience in customer support and problem-solving. Proving track record in exceeding targets and enhancing customer satisfaction.
Overview
21
21
years of professional experience
Work History
Senior Resolution Coordinator, Contact Center
Wal-Mart
Bentonville, AR
08.2021 - Current
- Provided exceptional service to customers by promptly addressing their concerns, resulting in increased customer retention rates.
- Answered calls in a timely manner to help customers with their questions and concerns regarding their accounts.
- Updated account information to maintain customer records.
Ocean Import Specialist
CEVA Logistics Inc.
Atlanta, GA
03.2019 - 04.2021
- Kept clients informed about the status of their cargo and mail by closely monitoring the receipt and tracking processes.
- Enhanced customer satisfaction with timely updates on shipment statuses and prompt resolution of inquiries.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
Receptionist
CEVA Logistics Inc.
Atlanta, GA
03.2017 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records. Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members.
Front Desk Receptionist
East Stroudsburg University
East Stroudsburg, PA
10.2004 - 09.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Assisted the president of the University with planning with important social events.
- Sorted mail and other important data, ensuring that all messages were delivered quickly to their intended recipients.
Education
High School Diploma -
Frank H. Morrell
Irvington, NJ06.1983
Skills
- Excellent communication
- Organizational skills
- Conflict resolution skills
- Detail Oriented
- Multitasking Abilities
Timeline
Senior Resolution Coordinator, Contact Center
Wal-Mart
08.2021 - Current
Ocean Import Specialist
CEVA Logistics Inc.
03.2019 - 04.2021
Receptionist
CEVA Logistics Inc.
03.2017 - 03.2019
Front Desk Receptionist
East Stroudsburg University
10.2004 - 09.2016
High School Diploma -
Frank H. Morrell