Robert L. Bickers

• Pioneered innovative strategies to engage major hospital systems, such as Atrium and Piedmont, effectively gaining access to key decision-makers and expanding the company’s presence in highly competitive markets.
• Specialized in fitting patients with spinal durable medical equipment (DME) throughout the Middle Georgia region, ensuring each patient received personalized care tailored to their individual needs.
• Fostered and maintained strong relationships with healthcare professionals and patients, building a reputation for exceptional service and reliable follow-up support.
• Developed targeted marketing materials and presentations that effectively communicated the benefits of spinal DME, enhancing understanding and buy-in from doctors and hospital staff.
• Coordinated and executed patient outreach programs, resulting in increased referral rates and heightened visibility within the local healthcare community.
• Regularly collaborated with cross-functional teams to optimize product offerings and address any challenges faced by healthcare providers, ensuring seamless service delivery and patient satisfaction.

Key Accomplishments:

• The youngest sales rep for both of my companies

• Established own company, Odd Jobs, at 13 years old and gained experience working in a professional environment at a young age
• Utilized door-to-door sales in order to gain customers and market the company to the community
• Assist customers with any 'Odd Jobs,' such as yard work, trash dumping, pet and house sitting, auto detailing and small-scale recycling

• Expertly fitted patients with Aspen spinal orthotics and Orthofix bone growth therapy devices, ensuring their comfort and safety throughout the fitting process.
• Developed and maintained strong relationships with healthcare professionals at key hospitals within a 500-mile territory, including Northside, Piedmont, Wellstar, and Emory.
• Conducted weekly on-call visits to hospitals, providing personalized service and support to both healthcare staff and patients.
• Delivered exceptional in-home fitting services, demonstrating a commitment to patient-centric care and enhancing overall customer satisfaction.
• Collaborated with medical teams to assess patient needs and provide tailored solutions, reducing recovery times and improving health outcomes.
• Conducted and assisted in several successful inservices
• Tracked and analyzed sales data to identify trends, improve strategies, and maximize sales performance.

Key Accomplishments:

• Successfully served hundreds of patients, receiving positive feedback for exceptional service and support.
• Recognized for outstanding customer service skills and ability to communicate effectively with patients and healthcare professionals.

• Coordinating with independent sales distributors to ensure cases and revenue booked
• Worked closely with accounts receivable on incoming payments from hospitals and health providers
• Worked with Microsoft office daily
• Interacted with hospitals to complete case sheets, to secure purchase orders
• Assist marketing and operations teams with miscellaneous task to serve and identify targets and drive revenue growth

• Worked closely with classmates to cultivate strategies for the minor league baseball team Macon Bacon's new 2022 post-pandemic marketing plan
• Assisted in the ideation and research of four theme nights that would bring in four different target markets that varied from pet owners to college students
• Spent an entire semester dedicated to this project and ultimately increased game attendance by 10%

• Participant in FIRST Tech Challenge robotics competition
• Managed a team of students and helped maintain a suitable and efficient working environment
• Designed, built and programmed a robot to compete in alliance format against other rivaling students' robots