Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Calloway

Morrow

Summary

Dedicated insurance professional with over a 10 year history of meeting and exceeding company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multiple and extensive levels of insurance knowledge from underwriting, insurance sales, and guaranteed asset protection claim adjudication.

Overview

12
12
years of professional experience

Work History

Office Manager

Atlanta Top Care
07.2023 - 03.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Liability Claims Adjuster

Liberty Mutual Insurance Company
07.2022 - 07.2023
  • Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
  • Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
  • Assisted with training new adjusters on company policies and procedures, contributing to a well-prepared team of professionals.
  • Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
  • Managed and completed 10 claims per day start to finish in an individual environment including recorded statements and liability decisions.

Claims Adjuster

SafeGuard Products Intl
06.2019 - 07.2022
  • Followed up with covered individuals regarding GAP coverage and assisting with any documents that should be obtained from other entities such as insurance company or lien holder.
  • Partnered with legal counsel on litigation cases.
  • Reported to management on customer problems and policy problems.
  • Answered questions posed by insured and attorneys.
  • Organized, planned and documented materials for GAP claims.
  • Answered customer questions regarding claim payout and procedures.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained claims data in proprietary systems.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Adjudicated 11-15 claims a day, where 10 was considered meeting expectations

Customer Service Representative

SafeGuard Products Intl
07.2018 - 06.2019
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected and analyzed customer information to prepare product or service reports.
  • Answered over 60 calls per shift to meet fast-paced call center demands.
  • Responded to customer calls and emails to answer questions about products and services.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Licensed Insurance Agent

State Farm
10.2017 - 06.2018
  • Exceeded corporate quotas for monthly policy sales.
  • Provided coverage option information to assist clients in protecting assets.
  • Promoted products and services using upselling and other sales strategies.
  • Calculated quotes and educated potential clients on insurance options.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.

Underwriting Service Assistant

State Farm
09.2014 - 10.2017
  • Provided high level of assistance to help with review, classification, coding and rating of applications.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
  • Calculated group and individual renewal rates based on customers' background, industry and demographic information.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Licensed Insurance Agent

State Farm
07.2012 - 01.2014
  • Promoted products and services using upselling and other sales strategies.
  • Obtained underwriting approval by completing application for coverage.
  • Calculated quotes and educated potential clients on insurance options.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.

Education

Bachelor of Arts - English Language And Literature

Georgia State University
Atlanta, GA
05.2012

Bachelor of Arts - English Language And Literature

Agnes Scott College
Decatur, GA
08.2008

High School Diploma -

Martin Luther King- Jr. High School
Lithonia, GA
05.2007

Skills

  • Personal, casualty and property loss
  • Valuation Knowledge
  • Underwriting Knowledge
  • Insurance Policy Coverage Knowledge
  • CCC Pathways
  • Advanced computer skills
  • Advanced oral and written communication skills
  • Claims handling
  • Claims process explanation
  • Customer service expertise
  • Dependable and Responsible
  • Organization and Time Management
  • Written Communication
  • Excellent Communication
  • Attention to Detail
  • Multitasking Abilities

Timeline

Office Manager

Atlanta Top Care
07.2023 - 03.2024

Liability Claims Adjuster

Liberty Mutual Insurance Company
07.2022 - 07.2023

Claims Adjuster

SafeGuard Products Intl
06.2019 - 07.2022

Customer Service Representative

SafeGuard Products Intl
07.2018 - 06.2019

Licensed Insurance Agent

State Farm
10.2017 - 06.2018

Underwriting Service Assistant

State Farm
09.2014 - 10.2017

Licensed Insurance Agent

State Farm
07.2012 - 01.2014

Bachelor of Arts - English Language And Literature

Georgia State University

Bachelor of Arts - English Language And Literature

Agnes Scott College

High School Diploma -

Martin Luther King- Jr. High School

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Robin Calloway