Robin Calloway
Jonesboro
Summary
Service-oriented Claims Adjuster with over 12 years of insurance experience ranging from agent office, underwriting and claim adjusting and over 16 years of customer service experience. Highly goal and production driven candidate.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Auto Liability Adjuster
United Automobile Insurance Company
09.2024 - 10.2024
- Investigated losses and identified coverage issues.
- Obtained and reviewed evidence, reports and medical records.
- Conducted thorough investigations for accurate claim evaluations and fair settlements.
- Maintained compliance with state regulations and company policies
- Took statements from insureds, claimants and witnesses.
- Handled claims for non-standard insurance policies.
VSC Adjuster
APCO
03.2024 - 09.2024
- Initiated and completed warranty repairs for major mechanical auto parts, tires, wheels, windshields, and vehicle interior and paint.
- Utilized KBB, MITCHELL, NADA to verify warranties, pricing, specs, and repair direction.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Read and followed technical documentation to complete accurate repairs.
Liability Claims Adjuster
Liberty Mutual Insurance Company
07.2022 - 07.2023
- Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Managed and completed 10 claims per day start to finish in an individual environment including recorded statements and liability decisions.
Claims Adjuster
SafeGuard Products Intl
07.2018 - 07.2022
- Followed up with covered individuals regarding GAP coverage and assisting with any documents that should be obtained from other entities such as insurance company or lien holder.
- Partnered with legal counsel on litigation cases.
- Answered customer questions regarding claim payout and procedures.
- Verified insurance claims and determined fair amount for settlement.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Adjudicated 11-15 claims a day, where 10 was considered meeting expectations
Licensed Insurance Agent
State Farm
10.2017 - 06.2018
- Exceeded corporate quotas for monthly policy sales.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Scheduled appointments and consultations to determine client needs and overall financial situations.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Underwriting Service Assistant
State Farm
09.2014 - 10.2017
- Reviewed classification, codes and rating of applications for business insurance policies
- Responded to customer requests via telephone and email
- Reviewed, accepted or denied new or renewing business insurance applications
- Volunteered to help with special projects to increase productivity and morale
- Followed detailed directions from management to complete daily paperwork and computer data entry
Education
Bachelor of Arts - English Language And Literature
Georgia State University
05.2012
Bachelor of Arts - English Language And Literature
Agnes Scott College
08.2008
High School Diploma -
Martin Luther King- Jr. High School
05.2007
Skills
- Personal, casualty and property loss
- Valuation Knowledge
- Underwriting experience
- Insurance Policy Coverage Knowledge
- Strong CCC Pathways, Guidewire, Mitchell, NADA, KBB, Autosource, & LexisNexis experience
- Advanced computer skills
- Excellent written communication skills
- Claims handling experience
- 19 years of customer service experience
- Dependable and Responsible
Certification
- Public Adjuster Licensing - Multi-state license of Financial Services or equivalent; necessary license to operate as a public adjuster in many states. (Currently licensed)
- Previously P&C licensed
Timeline
Auto Liability Adjuster
United Automobile Insurance Company
09.2024 - 10.2024
VSC Adjuster
APCO
03.2024 - 09.2024
Liability Claims Adjuster
Liberty Mutual Insurance Company
07.2022 - 07.2023
Claims Adjuster
SafeGuard Products Intl
07.2018 - 07.2022
Licensed Insurance Agent
State Farm
10.2017 - 06.2018
Underwriting Service Assistant
State Farm
09.2014 - 10.2017
Bachelor of Arts - English Language And Literature
Georgia State University
Bachelor of Arts - English Language And Literature
Agnes Scott College
High School Diploma -
Martin Luther King- Jr. High School
- Public Adjuster Licensing - Multi-state license of Financial Services or equivalent; necessary license to operate as a public adjuster in many states. (Currently licensed)
- Previously P&C licensed
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