Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Clayton

Dallas

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Focused professional bringing many years' experience to growing industry company. Highly adept in managing billing and collections for single and multisite organizations. Successful in exceeding collections targets when reducing aged accounts.

High-performing professional offering extensive background in accounts receivable to growing organization. Successful in efficiently resolving collections issues, discrepancies, and short payments. Team-oriented to mentor junior collections associates when consistently meeting collections goals.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Collections Agent

EHI Holdings
Tulsa
01.2023 - 02.2025
  • Maintained accurate records of all customer contact attempts and account updates in the database system.
  • Attended weekly meetings with internal departments to discuss progress on collections efforts.
  • Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
  • Investigated customer disputes and complaints regarding billing errors and incorrect charges.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Prepared reports summarizing collection activity for management review.
  • Resolved complex issues that arose during the collections process.

Customer Service Representative

Department Of Human Services
Albany
11.2021 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Sales Representative

Harbor Freight
Albany
06.2019 - 04.2020
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.

Customer Service Representative

TurboTax
Atlanta
10.2018 - 04.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

Comcast, Xfinity
Alpharetta
06.2012 - 01.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.

Education

Associate of Arts - Business Administration

Chattahoochee Technical College
Marietta, GA
10-2015

Skills

  • Call Documentation
  • POS Systems and Ordering Platforms
  • Data Entry and Maintenance
  • Interpretation and Translation Services
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Customer Retention Strategies
  • Customer service
  • Client relationship management
  • Problem solving
  • Effective communication
  • Team collaboration
  • Collections process improvement
  • Financial controls development
  • Collections processing
  • Payment arrangement
  • Credit adjustments

Timeline

Collections Agent

EHI Holdings
01.2023 - 02.2025

Customer Service Representative

Department Of Human Services
11.2021 - 03.2022

Sales Representative

Harbor Freight
06.2019 - 04.2020

Customer Service Representative

TurboTax
10.2018 - 04.2020

Customer Service Representative

Comcast, Xfinity
06.2012 - 01.2018

Associate of Arts - Business Administration

Chattahoochee Technical College
Robin Clayton