Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Haynes

Cleveland

Summary

Highly self motivated automotive professional with over 40 years experience in the new/used car industry. Dedicated to maximizing bottom-line profits while maintaining the highest levels of customer satisfaction and retention. Focused on exponential sales growth, increasing the customer base in turn driving more service traffic and back end profitability. All while maintaining excellent employee morale and providing a safe, efficient work environment.

Overview

43
43
years of professional experience

Work History

Owner

Sublime Motors LLC
Cleveland
08.2016 - Current
  • Manage daily operations of used automotive sales, service, and repair business.
  • Manage inventory including purchasing, transportation, reconditioning, pricing and marketing.
  • Manage overall customer satisfaction and reviews.
  • Manage F&I transactions and CIT.
  • Manage CRM, internet leads etc.
  • Promote the brand through internet and social media marketing.
  • Managed a 100 unit per month wholesale operation with every reconditioning process being done in-house.
  • Purchased and arranged transportation from all over the southeast of 100 units per month.
  • Sold and transported 100 front line ready units per month to the purchasing dealer.

General Sales Manager

Tri-County Chevrolet
Royston
10.2014 - 01.2017
  • Trained and led sales team to achieve monthly sales goals and maintain high levels of customer satisfaction.
  • Managed manufacturer training programs for sales associates to enhance product knowledge and create a better customer experience.
  • Created weekly and monthly incentive programs for sales reps to increase productivity and hit sales goals.
  • Observed market trends to identify opportunities for new vehicle promotions.
  • Assisted with marketing/advertising campaigns to increase brand awareness and drive customers to sales and service.
  • Managed new/used inventory levels.
  • Created customer feedback processes to improve sales/service quality and satisfaction.
  • Appraised trade ins.
  • Followed up with existing customers to generate new buyers through a referral program.
  • Implemented a 90 day/unlimited mileage warranty program on all out of warranty used cars sold. Ultimately pushing thousand of dollars to the bottom line while taking great care of our customers.

Wholesale buyer

Lewis Page Auto Brokers
Gainesville
05.2011 - 04.2014
  • Analyzed and purchased used vehicles for a 200 unit per month wholesale operation.
  • Managed the transportation and reconditioning of the roughly 50 units I purchased per month.
  • Assisted on the block and in the lane on auction day.
  • Created relationships with vendors to assist with reconditioning cars as properly and as inexpensively as possible.
  • Established and maintained relationships with new and used car dealers to purchase from and sell cars to allowing us to avoid high auction fees.

General manager

Hayes Chevrolet
Baldwin
03.2004 - 06.2010
  • Managed daily business operations, including budgeting, staffing, scheduling, and inventory control.
  • Resolved customer complaints and vehicle issues quickly and fairly to maintain a high level of customer satisfaction.
  • Met with the sales staff daily to follow up on missed deals, track goals and motivate to reach new and used car sales projections.
  • Reviewed CIT daily and followed up with F&I to insure proper cash flow and overcome funding delays.
  • Reviewed financial statement daily to insure all accounts were reported properly, any mistakes were caught and corrected and to evaluate financial goal achievements.
  • Analyzed current processes and created new ones when necessary to improve employee efficiency, streamline communication between departments, improve customer and employee satisfaction and improve overal daily operations.
  • Assisted in structuring deals, taking turn overs from sales and F&I to help negotiate and close deals.
  • Met with owner and management team weekly to set, track and help achieve all department goals. Discuss and resolve departmental, employee and customer issues. Create marketing startegies to assist ion departmental growth and profitability.

Partner/Used Car Manager

Universal Chevrolet
Cleveland
12.1999 - 01.2004
  • Managed sales, service and parts departments.
  • Appraised trade ins
  • Structured deals for salesperson presentation to the customer.
  • Took turn overs from salespeople and F&I to assist in negotiating and closing deals.
  • Hired, trained, led and disciplined employees in all departments.
  • Managed customer satisfaction and retention processes.
  • Assisted in marketing/advertising campaigns to grow/strenghthen the brand and drive customers to the dealership.
  • Resolved customer issues promptly to insure customer satisfaction and brand loyalty.
  • Met with management team weekly to discuss departmental growth strategies, budgeting, marketing, employee incentives and all other issues.
  • Assisted in training new staff on dealership procedures and customer service standards.

Used car Manager

Bill Holt Ford
Franklin
02.1998 - 08.1999
  • Managed inventory and pricing strategies for used car sales.
  • Appraised trade-ins.
  • Managed vehicle inspections and reconditioning with service, parts, body and detail departments.
  • Structured deals for presentation by the sales consultant
  • Assisted sales and F&I staff in negotiating and closing deals.
  • Negotiated with lenders to improve customer approvals.
  • Followed market trends to adjust pricing and stock levels as needed.
  • Resolved customer complaints in a timely manner to maintain satisfaction ratings.
  • Provided technical advice regarding repairs and maintenance of used cars.
  • Recruited, trained, evaluated, coached, mentored and disciplined staff members as needed.

New/Used Car Dealer Training

Haynes-Gailey Inc.
Cornelia
01.1983 - 01.1998
  • Trained under my father who was a second generation new/used car dealer.
  • I was required to learn every aspect of the new/used car business from complete reconditioning, including paint/body, mechanical repair and detailing to body shop, service, parts, sales and F&I management.
  • Trained in new car ordering and inventory management. Used car purchasing and inventory management.
  • Trained in marketing and advertising strategies to promote the brand, products and services offered.
  • Trained extensively on CSI and customer retention.
  • Trained to work with and negotiate with the manufacturer involving inventory allocation, incentives, CSI, employee training, programs and solving customer complaints and vehicle issues, Lemon Law Buybacks. Etc.
  • Trained in all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Education

High School Diploma -

Habersham Central High School
Mt Airy Ga
05-1989

Skills

  • Team building/growth leadership
  • High level customer satisfaction
  • New/used inventory management
  • Deal structure/negotiation/closing deals
  • Used car evalution/appraisal
  • Observing market trends
  • Marketing/advertising/dealership promotion
  • Practical problem solving

Timeline

Owner

Sublime Motors LLC
08.2016 - Current

General Sales Manager

Tri-County Chevrolet
10.2014 - 01.2017

Wholesale buyer

Lewis Page Auto Brokers
05.2011 - 04.2014

General manager

Hayes Chevrolet
03.2004 - 06.2010

Partner/Used Car Manager

Universal Chevrolet
12.1999 - 01.2004

Used car Manager

Bill Holt Ford
02.1998 - 08.1999

New/Used Car Dealer Training

Haynes-Gailey Inc.
01.1983 - 01.1998

High School Diploma -

Habersham Central High School

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