Summary
Overview
Work History
Education
Skills
Timeline
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Robin LeRoy

Canton

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

20
20
years of professional experience

Work History

Account Manager

Lendsure
09.2019 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Operations Manager

Equity Prime
08.2016 - 09.2019
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Loan Officer

Element Funding
02.2004 - 08.2015
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.

Education

BBA - Business

Kennesaw State University
Kennesaw, GA

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Customer Relationships
  • Relationship Building
  • Client Relationship Management
  • Sales Development
  • Goal-Oriented
  • Client Relationship Building
  • Issue Resolution
  • Sales Reporting
  • Operations

Timeline

Account Manager

Lendsure
09.2019 - Current

Operations Manager

Equity Prime
08.2016 - 09.2019

Loan Officer

Element Funding
02.2004 - 08.2015

BBA - Business

Kennesaw State University

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Robin LeRoy